ER Services Assistant | Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service NHS Trust; Wakefield; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in Wakefield is seeking an enthusiastic ER Services Assistant to join their People Strategy team. This hybrid role involves managing HR administrative processes, providing support in Employee Relations, and ensuring timely communication and reporting. Ideal candidates will have administrative experience, strong interpersonal skills, and a proactive approach. This position offers benefits including flexible working hours and a supportive work culture.

Benefits

Flexible working hours

27 days annual leave (increasing to 33)

Contributory pension

NHS discounts

Employee assistance and counselling service

Qualifications

• Experience within an administrative function providing note-taking support.
• Experience using HR systems and resolving queries.
• Knowledge of NHS operations desirable.

Responsibilities

• Provide advice on basic HR queries to staff and managers.
• Support the Employee Relations team with administration.
• Update ER case tracking software and produce workforce reports.
• Organiser for job evaluation panels.

Skills

Team player

Can-do attitude

Proactive

Experience in administrative functions

Note-taking support

Diary management

Experience using HR systems

Resolving queries in a timely manner

Knowledge of Agenda for Change terms

Job description

Overview

The Human Resources department within Yorkshire Ambulance Service NHS Trust has an exciting opportunity for enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the People Strategy team you will play a key role in managing HR administrative processes across all Employee Relations functions, working in a timely manner to tight deadlines.

Role Details

This role is hybrid working; however, there would be an expectation that you would be able to work from Trust Headquarters, Wakefield at least once a week with the requirement to travel to Trust wide sites across Yorkshire.

Candidate Profile

The successful candidate will be a team player who is approachable, has a can‑do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation.

Experience and Skills

Having experience working within an administrative function providing notetaking support and diary management is essential, alongside experience of using HR systems and resolving queries in a timely manner. Experience of working within the NHS and having knowledge of Agenda for Change terms and conditions is desirable.

Values and Commitment

Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust.

Benefits

• Flexible working including part‑time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service. (Pro‑rata for part‑time staff)
• Contributory pension.
• NHS discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well‑respected, committed and supported staff networks for our workforce.

Responsibilities

• Provide advice and guidance to staff and managers on basic HR queries, signposting to the relevant policy as appropriate and escalating matters which are complex or sensitive.
• Provide administration support to the Employee Relations team as required, particularly in support of ER casework, such as coordinating formal hearings and taking minutes at fact‑find meetings, panel hearings and appeal hearings, ensuring that notes are transcribed, approved and disseminated on a timely basis.
• Update and maintain ER case tracking software, and manipulate data to produce workforce reports for the HR team.
• Organise and support job evaluation panels.

About Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24‑hour, seven‑days‑a‑week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working including hybrid working.

How to Apply

Interested in joining our team? If you feel you meet the criteria we would really like to hear from you. This advert closes on Wednesday 3 Dec 2025.