ER Manager – Advisory Service

Oakleaf Partnership; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global fashion retailer is seeking an HR Advisory Service Manager to lead a team of advisors in delivering expert HR support. This pivotal role involves overseeing operations, managing performance, and developing line managers' capabilities within the organization. The ideal candidate will have proven HR management experience, strong knowledge of UK employment law, and a track record of motivating high-performing teams. This opportunity allows you to shape a growing advisory function within a high-profile organization.

Qualifications

• Proven experience in an HR management or partnering role.
• Strong knowledge of UK employment law and HR policy application.
• Experience in managing complex ER casework.

Responsibilities

• Lead and develop a team of HR Advisors.
• Oversight of case triage and service performance.
• Monitor key metrics to shape strategy.

Skills

Team leadership

HR advisory

UK employment law

Analytical skills

Stakeholder engagement

Communication

Problem-solving

Tools

HR systems

Job description

I am proud to be partnering with Burberry who are seeking an ER Manager to provide advise and support as a first line.

HR Advisory Service Manager
Leeds (Hybrid – 3 days per week in the office)
Salary: Competitive

Are you an experienced HR leader with a passion for delivering high-quality advice and driving continuous improvement? We’re partnering with Burberry to recruit an HR Advisory Service Manager, responsible for leading a team of advisors and ensuring line managers across the organisation receive timely, consistent, and expert HR support.

This is a fantastic opportunity to step into a pivotal role where you’ll oversee day-to-day operations, manage team performance, and play a key part in developing manager capability and confidence in people management.

The Role

• Lead, coach, and develop a team of HR Advisors to deliver responsive advice and case management support.
• Oversee case triage, workload allocation, and service performance, ensuring compliance with SLAs and quality standards.
• Provide expert input on complex or escalated people matters, ensuring risks are well managed and advice is consistent.
• Collaborate with HR Business Partners, Centres of Expertise, and Legal teams on more complex cases.
• Identify patterns in queries to inform service improvements, policy development, and manager toolkits.
• Champion self-service HR tools and resources, driving greater manager ownership and accountability.
• Monitor key metrics such as case resolution times and customer satisfaction, using insights to shape strategy.
• Partner with Learning & Development to build manager capability in core areas including performance, absence, and employee relations.
• Ensure policies are applied consistently while promoting inclusive, values-led practices.
• Lead the evolution of the advisory service model, exploring opportunities for efficiency, automation, and scalability.

About You

• Proven experience in an HR management or partnering role, ideally within a shared services, advisory, or CoE model.
• Strong knowledge of UK employment law and practical HR policy application.
• A track record of leading, coaching, and motivating high-performing HR teams.
• Experienced in managing complex ER casework and supporting line managers through sensitive issues.
• Strong analytical and problem-solving skills, with the ability to use data to drive improvements.
• Confident communicator with excellent stakeholder engagement and influencing skills.
• Experience working with HR systems (case management/self-service platforms).
• Committed to continuous improvement, wellbeing, and inclusive practices.

This role offers the opportunity to shape a growing advisory function while developing your leadership career within a high-profile, global organisation.