ER Case Investigator

Proftech Talent; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Employee Relations Case Investigator to conduct impartial investigations and ensure compliance with employment law. The role is based in Birmingham with a hybrid working model. Ideal candidates will have solid experience in Employee Relations and strong communication skills, capable of handling sensitive issues with resilience and discretion.

Qualifications

• Solid experience in Employee Relations, with direct exposure to investigations.
• Strong knowledge of employment law and best practice ER processes.
• Ability to remain calm under pressure.

Responsibilities

• Conduct impartial investigations into employee relations matters.
• Gather evidence through interviews and documentation.
• Advise leaders on outcomes and next steps.

Skills

Experience in Employee Relations

Knowledge of employment law

Excellent communication skills

Analytical thinking

Discretion and resilience

Job description

Employee Relations Case Investigator

Our client is seeking a forward thinking, level headed Employee Relations Investigator to join their Employee and Industrial Relations team. The successful candidate will be able to navigate complex workplace issues, establish facts quickly, and ensure fair, thorough, and impartial outcomes.

They will act as a trusted point of contact when situations escape. From misconduct to grievances, they will conduct investigations that are detailed, professional, and fully aligned with employment law and company policy.

As an Employee Relations Case Investigator, you will need to have/be:

• Solid experience in Employee Relations, with direct exposure to investigations.
• Strong knowledge of employment law and best practice ER processes.
• Excellent communication and interviewing skills - can build rapport while staying impartial.
• A keen eye for detail, analytical thinking, and the ability to remain calm under pressure.
• Resilience, discretion, and confidence in handling sensitive and complex issues.

Details:

• Rate: 450.00 per day (inside IR35)
• Working Hours: Full time Monday - Friday
• Location: Birmingham/Hybrid (3 days per week in the office)
• Duration: Until end of March 2026

Role of Employee Relations Case Investigator:

• Leading impartial investigations into employee relations matters such as misconduct, grievances, harassment, discrimination, and disciplinary issues.
• Gathering evidence through interviews, documentation, and analysis - and presenting findings clearly and accurately.
• Partnering with HR, managers, legal teams and Counter Fraud team to ensure cases are handled with fairness and consistency.
• Advising leaders on outcomes and next steps, balancing legal compliance with a strong people-first approach.
• Maintaining meticulous records and ensuring processes meet regulatory and best practice standards.
• Contributing to continuous improvement in ER policies, training, and culture.
• May be required to attend Employment Tribunals.