Equipment Coordinator

Encore Global; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

In einem dynamischen und wachsenden Unternehmen suchen wir einen Equipment Coordinator, der für die Bearbeitung von Kundenanfragen und die Verwaltung von Bestellungen verantwortlich ist. Diese spannende Rolle erfordert eine starke Kundenorientierung und die Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten. Sie werden die Hauptansprechperson für das Lagerteam sein und dafür sorgen, dass die Ausrüstung optimal genutzt wird. Mit einem Fokus auf Kostensenkung und exzellenten Service werden Sie die Möglichkeit haben, in einem globalen Unternehmen zu wachsen und sich weiterzuentwickeln. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Service zu bieten und Teil eines großartigen Teams zu sein, freuen wir uns auf Ihre Bewerbung.

Benefits

Private Gesundheitsversorgung ohne Eigenanteil

Mitarbeiterunterstütztes Ehrenamt

Erweiterte Familienurlaubregelung

Perkbox und Mitarbeiterhilfeprogramm

Unternehmenskrankengeld

Mitarbeiteranerkennungsprogramm

Großzügiges Mitarbeiterempfehlungsprogramm

Deutlich definierter Karrierepfad

Zugang zu modernster Technologie

Langzeitprogramm

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, vorzugsweise in der Audio-Visuellen Branche.
• Fähigkeit, in einem schnelllebigen Umfeld kreativ zu denken und Probleme zu lösen.

Responsibilities

• Bearbeitung von Kundenanfragen und Aufträgen mit Fokus auf exzellenten Service.
• Verwaltung von internen Ausrüstungsübertragungen zur Kostensenkung.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Organisation

Education

Keine spezifische Ausbildung erforderlich

Tools

Inventarsystem

Job description

Encore, Uxbridge

Equipment Coordinator

Salary: £28,000 to £32,000 (depending on experience)

Position Overview

The Equipment Coordinator (EC) is responsible for processing all incoming business activity and billing information while providing outstanding customer service. The EC will administer all order entry processes including order updates with a focus on maximizing equipment utilization and act as a primary liaison to the Warehouse team, supporting Venue and Production team needs. Responsible for reducing subrental costs, increasing equipment utilization, improving internal customer service, and implementing cost-savings strategies. Support the transportation process between venues and events. The Equipment Coordinator will report to the Manager, Labour/Technology or Warehouse Manager.

Your Perspective:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provision
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

1. Customer Service & Order Entry

• Deliver World Class Service - Provide outstanding service to internal and external customers.

• Process equipment requests and order entry.

• Value People - Develop relationships, both internal and external.

• Respond in a timely manner to all orders and inquiries.

• Drive Results - Offer technology & service solutions to meet customer needs while focusing on increasing utilization of warehouse inventory.

• Follow up with the field team post-event when needed.

• Gather equipment shortage data and source equipment from internal and external sources to fulfill those needs.

• Oversee internal equipment transfers with an emphasis on keeping company-owned equipment in use and available as often as possible to maximize cost reduction.

1. Administration & Reporting:

• Inventory system entry of all warehouses sourced orders and accurate internal billing.

• Ensure all system packages are up to date.

• Maintain non-barcoded items within the system for accuracy.

• Do the Right Thing - Assist with communication on shortages and overdue items to be reconciled.

• Assist in developing strategies for maximizing internal resources in an effort to lower costs.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within the scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Requirements

• 2+ years of customer service experience, within audio-visual or related service industry preferred.

• Demonstrated ability to work in a fast-paced, high-volume environment while being able to think creatively and effectively solve problems.

• High degree of commitment to service excellence.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Instills Trust

• Safety Conscious

Drive Results

• Action Oriented

• See The Big Picture

Value People

• Communicates Effectively

Work Environment

Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore.