Equation Developer

Michael Page (UK); City Of London; On-site; GBP 50,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a technology professional for a technical support role within a prominent financial services organization. The role involves ensuring the availability and stability of production applications, collaborating with various internal teams, and managing incidents effectively. Candidates should have over 5 years of experience with a strong focus on customer service and in-depth knowledge of Kapiti and AS/400 technologies. A competitive salary of £50,000 to £90,000 is offered, along with bonuses and benefits.

Benefits

Competitive salary

Additional bonus and benefits package

Qualifications

• 5+ years of experience in technology, preferably in financial services.
• Proven track record of resolving production issues effectively.
• Strong understanding of disaster recovery procedures.

Responsibilities

• Provide technical support and maintenance for production applications.
• Lead resolution on production issues using established processes.
• Support project teams during software releases and deployments.

Skills

Kapiti detailed knowledge

AS/400 knowledge

Customer focus

Collaboration skills

Service desk support experience

Job description

• 3 days on site are essential per week
• Must have Kapiti / AS/400 detailed knowledge

About Our Client

This opportunity is within a large organisation in the financial services industry, renowned for its stability and commitment to providing comprehensive solutions. The company is dedicated to innovation and excellence in its technology department

Job Description

Core Responsibilities

• Provide technical support for assigned production applications, ensuring high levels of availability, reliability, integrity, and stability.
• Take full ownership of production issues and drive timely resolution using established processes and methodologies.
• Work closely with business users, internal technology teams, and vendors to investigate and resolve incidents.
• Maintain technical support documentation, operational runbooks, and disaster recovery (DR) materials.
• Follow change-management procedures, including packaging, testing, approvals, and installation verification.
• Participate in rostered after-hours on-call support and work to eliminate recurring issues through root-cause remediation.
• Support capacity planning and ongoing performance management.
• Assist project teams (local and global) with new software releases and deployments.
• Ensure DR and business continuity procedures are defined, communicated, implemented, and routinely validated.
• Schedule and perform regular system maintenance to ensure optimal performance.
• Manage incidents, requests, and tasks through service-management tools, ensuring timely and effective handling.
• Contribute to process improvements and automation initiatives.
• Identify opportunities to enhance supportability, reliability, and cost efficiency of existing systems.

The Successful Applicant

Project Responsibilities

• Ensure smooth transition of project deliverables into BAU support, including documentation, knowledge transfer, and handover activities.

Additional Responsibilities

• Promote knowledge sharing and reuse across supported applications.
• Manage vendor relationships, including issue escalation, enhancement discussions, and release verification.
• Work with the Service Desk to support reporting and monitoring of key service metrics (e.g., outages, resolution times, recurring issues).
• Conduct regular service review meetings with stakeholders.
• Adhere to organisational policies, industry standards, and all relevant compliance requirements.
• Maintain up-to-date training records and pursue ongoing professional development.
• Communicate effectively with both technical and non-technical audiences across all levels of the organisation.
• Collaborate flexibly and supportively with colleagues across technology and business teams to ensure smooth operations.

Qualifications and Experience

• 5 years + of experience in Technology
• Customer focussed experience
• Highly experienced technology professional and preferably with strong specialised understanding of the financial services industry
• Kapiti and AS/400 detailed knowledge

What's on Offer

• Competitive salary ranging from £50,000 to £90,000 per annum.
• Additional bonus and benefits package.