EPR - Digital Pharmacy Technician

South Warwickshire University NHS Foundation Trust; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic healthcare organization is seeking an EPR Digital Pharmacy Technician to join their pharmacy team. In this role, you will assist with implementing a new EPR system across multiple sites and provide digital support to the pharmacy team. A registered Pharmacy Technician with at least one year of post-qualification experience is required. The position offers excellent training and the chance to work within a supportive environment in the Warwick area.

Qualifications

• Qualified Pharmacy Technician registered with the GPhC with a minimum of 1 year's post‑qualification experience.
• Experience in delivering pharmaceutical care in hospital pharmacy is advantageous.
• Fluent IT user with skills in training staff.

Responsibilities

• Support the implementation of the EPR system across multiple sites.
• Engage in the JEPR‑Oracle project and assist with reviewing datasets.
• Prepare and disseminate routine data reports for various departments.

Skills

Understanding of Hospital Pharmacy IT systems

Familiarity with Pharmacy stock control software

Knowledge of PC hardware

Problem solving

Training of staff

Education

BTEC/NVQ3 in Pharmaceutical Sciences

ACPT Qualification

UK Professional registration as a Pharmacy Technician

Professional registration with the GPhC

Tools

Excel

JAC pharmacy systems management software

PowerBI

Job description

South Warwickshire University NHS Foundation Trust

EPR - Digital Pharmacy Technician

The closing date is 27 December 2025

We are delighted to offer this exciting opportunity to progress your career by joining our friendly, dynamic & forward-thinking pharmacy team at HSJ award‑winning Trust, SWFT!

We are committed to providing a high‑quality, safe & effective pharmacy service that makes a real difference to our patients, and we are looking for highly‑motivated individuals to join our well‑integrated digital team to achieve this.

In this role, you will assist with the implementation and rollout of a new EPR system across multiple sites and support the pharmacy service in providing digital support to the wider pharmacy team.

This post is open to applicants who are qualified Pharmacy Technicians registered with the GPhC. Prior experience in similar fields is required for this role. Experience of hospital pharmacy is not essential as you will be well‑supported in training and developing into this role, however it would be a strong advantage.

The role is primarily based between Warwick & George Eliot hospitals, which have excellent transport links to Birmingham, Solihull, Coventry and surrounding areas.

Main duties of the job

The post holder will work as part of the Wider Digital Pharmacy team in supporting the development of the Trust EPR.

The post holder may be required to support the smooth running of every aspect of pharmacy digital systems in support of EPR and digital pharmacy services.

The post holder will be required to maintain a variety of pharmacy IT hardware, ranging from computers and printers to various automated dispensing systems across the Trust.

The post holder will support the introduction, application, training and maintenance of any new digital medicine management systems such as EPR.

The post holder is required to prepare and disseminate a range of routine and other ad‑hoc reports from various digital systems.

The post holder will be required to have an in‑depth understanding of all departments and processes in Pharmacy in order to support digital medicine management systems such as EPR and deliver training to staff.

About us

South Warwickshire University NHS Foundation Trust has been rated Outstanding by the CQC and is recruiting new staff to continue improving. Our staff survey results place us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond, ranging from hospitals in Warwick, Stratford‑Upon‑Avon, Royal Leamington Spa and Shipston‑on‑Stour to community services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence: we are "Trusted to provide safe, inclusive, effective and compassionate care". Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. Whether it is patient‑facing or not, we are all working in the same way with our values at the core.

Job responsibilities

Key Working Relationships

• All users of digital medicine management systems such as EPR
• Senior project members and other departmental staff
• Third parties such as the Department of Health, and EPR supplier
• Key staff in the Information and Communication Technology Department
• External providers of digital medicine management systems, software houses, automation developments, helpdesks, etc.
• National IT networks for the development of digital medicine management software, supplier user groups, and relevant project leads within and outside the Trust
• IT project teams
• Trust subsidiary companies (Innovate and SWFT Clinical Services Ltd)
• Other members of local ICB

Duties & Responsibilities

• Engage in the JEPR‑Oracle project by:
• Engage with wider project team
• Assist with reviewing and comparison of datasets and requirements from existing and future systems
• Implement agreed actions to achieve project objectives
• Work across multiple sites to promote and implement project
• Assist and support with training and go‑live support as part of project rollouts
• Provide digital medicine management support to the Pharmacy department as a whole, including:
• Assisting in the identification and resolution of user issues with specialised pharmacy digital medicine management software
• Maintaining specialised pharmacy software to ensure that the department is able to provide an uninterrupted service to the wider Trusts
• Maintaining specialised pharmacy hardware, including robotic dispensing and storage solutions
• Analyse information to diagnose the cause of complex faults in pharmacy IT systems, and liaising with helpdesks/support providers & pharmacy managers to plan and implement solutions
• Commission work from the Trust ICT Department to solve problems with Pharmacy systems which do not relate to specialist applications or cannot be resolved quickly
• Provide cross‑site pharmacy IT support to Trust subsidiary and STP Pharmacy departments when needed
• Prepare, validate and disseminate routine data reports required by finance and contracts managers, lead pharmacists, pharmacy managers, external customers, procurement specialists, creditor and debtor payment staff, and clinical departments undertaking audit
• Respond to complex queries or urgent queries on an ad‑hoc basis
• Where queries cannot be answered with standard reports, obtain information from pharmacy systems through the creation of bespoke reports using a variety of data sources and reporting systems
• Analyse and validate commercially sensitive and confidential data and other outputs in relation to requests for pharmacy information for accuracy, legibility and compliance with legal requirements, prior to dissemination
• Support the overall operation and technical competency of the computer systems and equipment in Pharmacy, and any systems outside of Pharmacy which impact the provision of medicines management or storage. Ensure appropriate records are maintained
• Promote good communication to ensure efficient working throughout the department. Deliver induction and refresher training to Pharmacy and non‑Pharmacy staff in the appropriate use of specialised software in the areas of Medicines Management and of Pharmacy
• Support junior colleagues

• Assist in the development of pharmacy services by:
• Contribute to the planning of IT requirements to fulfil future Pharmacy service needs and Trust information needs in line with strategy, and participate in the actions needed to implement this
• Contribute to the creation and maintenance of relevant policies and procedures regarding the appropriate and correct use of Pharmacy IT software and hardware
• Maintain an awareness of current developments in, and the use of, IT in pharmacy services (robotic storage, procurement systems, electronic prescribing, etc.) by liaising with relevant bodies, outside agencies, special interest groups and other pharmacy departments
• Assist with the development of IT projects for the department and be able to advise the Pharmacy Manager and senior Trust staff on the application of such
• Adapt existing systems to improve departmental workflow
• Influence software houses and hardware suppliers to meet the Trust's needs when developing software and systems through participation in national networks and user groups
• Assist in the installation of approved software upgrades to ensure that the most recent release is in place and full benefit is being gained from our systems. Normally this will need to be done outside normal working hours
• Take part in periodic stocktakes to prove the validity of the stock management function of the systems and satisfy the requirements of internal and external auditors
• Provide audit data to validate Trust processes in line with local and national policy

General

In addition, contribute to weekends, bank holiday and other departmental rotas.

To undertake other duties as required by your line manager in accordance with this grade of post.

Person Specification

Qualifications

• BTEC/NVQ3 in Pharmaceutical Sciences
• ACPT Qualification
• UK Professional registration as a Pharmacy Technician
• Professional registration with the GPhC and minimum of 1 year's post‑qualification experience
• Demonstrate continuing professional developments to meet statutory requirements
• Formal mentoring, coaching or preceptorship training

Experience

• Broad experience of delivery of pharmaceutical care in hospital pharmacy
• Fluent IT user
• Multidisciplinary working
• Relationship building with internal and external customers
• Use of IT databases and Excel
• Problem solving
• Training of staff
• Triage of errors and faults in IT hardware and software
• Using data sources to produce reports for a variety of requestors
• Writing and validation of ad‑hoc reports using various reporting tools (e.g. Crystal/SQL/PowerBI)

Skills

• Understanding of how Hospital Pharmacy IT systems operate
• Familiarity with Pharmacy stock control software using Pharmacy systems management software, ideally JAC
• Familiarity with EPMA / IPPMA / EPR
• Knowledge of PC hardware, operating systems and applications software
• Understanding of the Data Protection Act and Caldicott requirements, and general awareness of Security and Confidentiality issues
• Pharmacy Robotics including electronic drug storage solutions
• Implementing and developing clinical pharmacy services within an EPR / EPMA system

Personal Qualities

• Team player and competent to work alone
• Enthusiastic; self‑motivator and able to motivate others
• Professional credibility
• Confident
• Approachable
• Knows own limitations and able to refer appropriately
• Able to demonstrate clear thinking and make defendable judgments
• Appreciates feedback

Other

• Able to participate in weekend and bank holiday rota and 7‑day service as needed
• Able to work unsocial hours as needed
• Able to work across sites and travel to other venues for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust