Epicor Support Analyst

Rise Technical Recruitment; Lancashire; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an Epicor Support Analyst in Lancashire to provide first-line support for Epicor ERP. The role involves troubleshooting system issues, managing reports, and improving core business processes. The ideal candidate has experience with Epicor ERP in a manufacturing or distribution context and possesses strong problem-solving skills. This position offers a competitive salary between £38,000 and £45,000 with opportunities for training and career progression.

Benefits

Holiday

Training

Progression

Pension

Qualifications

• Experience in a manufacturing or distribution environment.
• Strong troubleshooting mindset and confidence with users.
• Experience in a ticket-based or SLA-driven support environment is desirable.

Responsibilities

• Providing first-line support for Epicor ERP across all departments.
• Troubleshooting system and process issues.
• Logging, managing, and resolving tickets in line with agreed SLAs.

Skills

Experience supporting Epicor ERP (Kinetic)

Strong problem-solving skills

Experience with BAQs and SSRS

Good documentation skills

Comfortable working with data and Excel

Tools

Epicor ERP

Excel

BAQs

SSRS

Job description

Epicor Support Analyst – Rossendale - Hybrid
38,000 - 45,000 + Holiday + Training + Progression + Pension

This is a great opportunity for someone with Epicor experience who wants to join a market-leading business that will provide on-the-job training and a clear framework to support long-term career progression.

This company is a well-established and growing organisation with a strong reputation for operational excellence and continuous improvement. They rely heavily on Epicor ERP to support manufacturing and distribution operations and are now looking to add a dedicated Epicor Support Analyst who can help the business get the very best out of the system. With structured training and clear progression, this role offers the opportunity to become a key ERP and process expert within the organisation while benefiting from an excellent overall package.

Within this role, you will act as the first point of contact for Epicor ERP support across all departments, resolving day-to-day user queries, troubleshooting system and process issues, and ensuring consistent and accurate use of Epicor. You will support reporting requirements using Epicor tools such as BAQs, dashboards and SSRS outputs, working closely with stakeholders to understand requirements and deliver meaningful, reliable information. Continuous improvement is central to the role, identifying process gaps, improving system usage, and helping reduce repeat issues through better data, training, and documentation.

The ideal candidate will have hands-on experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment, with a strong troubleshooting mindset and confidence working with users across the business. You will be comfortable working with data and reports, have good documentation skills, and be able to translate operational issues into clear system or process improvements. Experience with Epicor reporting tools, master data, and ticket-based support environments would be highly beneficial.

This is an excellent opportunity for an Epicor professional to broaden their ERP, reporting, and business-facing skills while progressing into a senior ERP or systems role within a supportive, forward-thinking company.

The Role:

• Providing first-line support for Epicor ERP across all departments
• Running, maintaining, and improving Epicor reports (BAQs, dashboards, SSRS, data extracts)
• Troubleshooting system, process, data, and permissions-related issues
• Supporting and improving core business processes such as order-to-cash, procure-to-pay, inventory, and production reporting
• Assisting with master data governance and data quality
• Logging, managing, and resolving tickets in line with agreed SLAs
• Office-based, Monday to Friday 8:30 - 5:00pm

The Person:

• Experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment
• Experience with Epicor reporting tools such as BAQs, dashboards, and SSRS
• Strong problem-solving and troubleshooting skills with attention to detail
• Confident communicating with users across operational and office-based teams
• Comfortable working with data and Excel, with good documentation skills
• Experience working in a ticket-based or SLA-driven support environment (desirable)

Reference number: (phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.