EO Listing Officer JD

Ministry of Justice; Guildford; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Ministry of Justice is seeking a Team Leader to oversee administrative support and customer service for service users, judiciary and management. You will supervise a team, manage the court diary, and coordinate workloads to ensure optimal use of courtrooms and minimal delays.

The role requires leadership, strong organisation, and the ability to interact with multiple stakeholders. Hybrid working is available; staff spend substantial time in the office within the UK.

Qualifications

• Leadership and people management experience as a Team Leader or supervisor.
• Strong organisational and planning skills for courtroom schedules and diary management.
• Excellent administrative and customer service skills for diverse stakeholders.

Responsibilities

• Lead and develop a team to provide administrative support and customer service to service users, judiciary and management.
• Ensure efficient use of courtrooms and court staff through effective listing and control of court business.
• Maintain court diary system and coordinate allocation of work to courtrooms to optimise resources and minimise delays.
• Set team priorities and targets to meet performance measures and collaborate with other court teams and legal advisers on adjournments and listing matters.

Job description

Role overview

Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management. You will be responsible for the efficient use of courtrooms and court staff through the effective listing and control of court business. This will include maintaining the court diary system as well as controlling and co-ordinating the allocation of work to courtrooms to secure optimum use of resources while minimising delay and wasted time. You will set your team priorities and objectives so that performance targets are met and work with other court teams to ensure that judicial resources are available to meet scheduled hearing dates. You will also work with the Judiciary and Legal Advisers to deal with case adjournments, remit cases and other listing matters. This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS.

Developing your leadership skills

We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite‑size guides to help build your ability and confidence to lead, guide and inspire others.

Working arrangements

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes flexible and working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for flexible working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business‑critical role requiring full time hours; part‑time applicants cannot be considered for this role however flexible working may be considered.

Skilled Worker Visa

Skilled Worker Visa. This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Location and hybrid working

Working Arrangements & Further Information. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

Flexible working hours

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part