Environmental Services Behavioural Change Officer

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A local government authority in the UK is seeking an Environmental Services Behavioural Change Officer to develop and implement engagement strategies aimed at improving recycling and waste management. The ideal candidate will have a proven track record of behavioural change within communities and excellent communication skills. This full-time, permanent role offers hybrid working, generous annual leave, and access to various employee benefits. Join a dedicated team committed to creating cleaner and greener neighbourhoods.

Benefits

32 days annual leave

Hybrid working pattern

Local Government Pension scheme

Free employee parking

Employee Assistance Programme

Access to retailer discounts

Qualifications

• Experience in developing engagement strategies for behaviour change.
• Ability to monitor and evaluate engagement initiatives.
• Understanding of community engagement.

Responsibilities

• Develop engagement strategies to increase recycling and reduce waste.
• Engage with residents and businesses to meet recycling targets.
• Support community involvement in maintaining cleaner neighbourhoods.

Skills

Excellent communicator

Proven track record of behavioural change

Strong partnership working skills

Ability to work on own initiative

Team player

Job description

Job description

We have an exciting opportunity for an Environmental Services Behavioural Change Officer to join us! Previous applicants need not re-apply. This is a full-time, permanent role with hybrid working, and a salary of £32,962 - £36,791 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Environmental Services Behavioural Change Officer to join our Environmental Services team.

The Role:

You will develop innovative and effective engagement strategies to drive behaviour change by engaging directly with the service provider, residents and businesses to increase recycling, reduce waste and raise cleansing awareness, enabling the council to meet government and local recycling, cleansing and carbon targets. You will report to the Waste & Cleansing Contracts Manager.

Your role will involve:

• Researching, designing, coordinating and implementing a programme of tailor‑made engagement strategies and initiatives relating to all aspects of recycling, waste minimisation and street cleansing to deliver sustained behaviour change.
• Developing and piloting approaches to engagement to effect behaviour change in local communities, creating bespoke plans to meet local needs across the borough and ensuring ambitious waste reduction and increased recycling goals are met.
• Monitoring and evaluating the success of engagement strategy delivery, addressing areas of concern promptly and making recommendations for continuous improvements.
• Supporting activity to increase the involvement of residents, schools and community groups in looking after their areas so that cleaner and greener neighbourhoods are self‑sustaining.

What we are looking for:

• Excellent communicator
• Enthusiastic, proactive and a team player
• Proven track record of behavioural change within communities and understanding of how change is made through engagement
• Can work on own initiative, whilst actively participating in a team environment
• Has strong partnership working skills with colleagues and diverse communities

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work‑life balance.
• Generous Local Government Pension scheme includes life cover (3 times annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities employer, we encourage applications from all as we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Interview dates: Week beginning 12th January 2026

If you wish to discuss this position informally, please contact Anna Humphries, Waste & Cleansing Contracts Manager on [e-mail]