Environmental Officer

Serco Limited; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An essential service provider is seeking a passionate individual to support resident engagement in Birmingham. This role involves educating the community on recycling initiatives, resolving complaints, and engaging local charities. The ideal candidate is motivated, possesses strong communication skills, and is able to work independently. A full UK driving license is required. The position offers a salary up to £30,000 and excellent benefits including 25 days annual leave and a contributory pension scheme.

Benefits

25 days annual leave

Up to 6% contributory pension scheme

Discounts on cinema and entertainment

Cycle to work scheme

Discounts on mobile phone plans

Qualifications

• Motivated and passionate about the environment.
• Ability to engage confidently with stakeholders.
• Full UK driving license required.

Responsibilities

• Communicate and educate residents on recycling.
• Investigate and resolve complaints from community.
• Engage local charities and stakeholders for initiatives.

Skills

Confident communication

Basic data interpretation

Stakeholder engagement

Personable skills

Teamwork

Microsoft applications knowledge

Excellent communication skills

Job description

Location: Oldbury, B69 2BP

Job type: Permanent, full-time

Working Hours/ Pattern: 37.5 hours per week, Monday to Friday (office hours)

Salary: Upto £30,000.00 per annum depending on experience + Excellent benefits

The main purpose of this role is to support the Communications manager with the resident engagement strategy within the Sandwell Region. This includes helping the contract to improve community recycling participation.

Main Duties

• To be a confident communicator, educate residents across a range of channels including face to face/door stepping, telephone, written, and face to face events. Support behaviour change and promote good recycling.
• Investigate complaints/enquiries, received via both the council's CRM system (DASH) and other sources such as councillor communications. Educate and resolve ongoing issues across waste collection and cleansing.
• To act as the Community Champion, promoting initiatives such as Volunteering Leave and recording them through our social value portal.
• To support the Communications Manager to engage with local charities stakeholders to develop community engagement activities that support our contract delivery targets.
• Provide insight, data and information including community, educational, environmental impact to the communication manager for our monthly reports.

About you

• Motivated and passionate about the environment and making a difference
• Able to do basic data interpretation to identify areas of improvement
• Confident to engage with stakeholders in the community
• Takes accountability for own workload, and able to act with limited supervision
• Has excellent personable skills and good at building relationships
• Has excellent communication and presentation skills
• Is well organised, conscientious and thorough.
• Works well with others in a team environment
• Good knowledge of Microsoft applications
• Committed to seeking personal development / growth
• Holds a full UK driving licence.

Why Serco

• Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives
• A world of opportunity: Our diverse UK-wide operations offer unrivaled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
• Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• 25 days annual leave
• Up to 6% contributory pension scheme
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied and enjoyable work
• A company that recognises your contribution