Environmental Officer

Serco Group Plc; Birchfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking an engaging individual to support their Communications Manager in enhancing community recycling participation through various channels in Birchfield. The ideal candidate is passionate about making a difference in the environment, has strong communication skills, and is experienced in stakeholder engagement. This role offers meaningful work and development opportunities in a supportive team environment.

Benefits

25 days annual leave

Up to 6% contributory pension scheme

Discounts on cinema and online shopping

Cycle to work scheme

Qualifications

• Must hold a full UK driving licence.
• Ability to educate and resolve issues across waste management.
• Motivated towards community engagement and environmental impact.

Responsibilities

• Support the Communications manager with resident engagement strategy.
• Investigate community complaints and improve waste collection initiatives.
• Promote volunteering initiatives and record activities.

Skills

Confident communication

Stakeholder engagement

Data interpretation

Relationship building

Microsoft applications

Job description

The main purpose of this role is to support the Communications manager with the resident engagement strategy within the Sandwell Region. This includes helping the contract to improve community recycling participation.

• To be a confident communicator, educate residents across a range of channels including face to face/door stepping, telephone, written, and face to face events. Support behaviour change and promoting good recycling.
• Investigate complaints/enquiries, received via both the council's CRM system (DASH) and other sources such as councillor communications. Educate and resolve ongoing issues across waste collection and cleansing.
• To act as the Community Champion, promoting initiatives such as Volunteering Leave and recording them through our social value portal.
• To support the Communications Manager to engage with local charities stakeholders to develop community engagement activities that support our contract delivery targets.
• Provide insight, data and information including community, educational, environmental impact to the communication manager for our monthly reports.
  Motivated and passionate about the environment and making a difference.
• Able to do basic data interpretation to identify areas of improvement.
• Confident to engage with stakeholders in the community.
• Takes accountability for own workload, and able to act with limited supervision.
• Has excellent personable skills and good at building relationships.
• Has excellent communication and presentation skills.
• Is well organised, conscientious and thorough.
• Works well with others in a team environment.
• Good knowledge of Microsoft applications.
• Committed to seeking personal development / growth.
• Holds a full UK driving licence.

Why Serco

• Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.
• A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.
• Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
• 25 days annual leave.
• Up to 6% contributory pension scheme.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied and enjoyable work.
• A company that recognises your contribution.