Entry Level - UK Fund Operations

Carne Group; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Carne Group in London is seeking an Entry Level UK Fund Operations professional to support day-to-day fund operations and CASS oversight tasks. The role focuses on processing, record-keeping, and answering queries from retail clients and advisers, with training provided to develop regulatory understanding.

Ideal candidates hold a university degree in business/finance/accounting, have a keen eye for detail, and are eager to build a career in funds operations within a dynamic, compliant

Qualifications

• University degree in business/finance/accounting or similar.
• Experience/internship within financial services desirable.
• Experience dealing with retail clients/investors and other stakeholders.
• Strong written communication with clear explanations.
• Attention to detail and organisational skills.
• Ability to manage multiple priorities in a team environment.
• Interest in UK authorised funds and FCA regulatory requirements.
• Exposure to transfer agency or fund administration is advantageous.

Responsibilities

• Act as a point of contact for retail investors, beneficiaries, advisers and solicitors, ensuring queries are answered promptly.
• Coordinate with delegated Transfer Agents and Fund Administrators to resolve investor queries.
• Support processing of deceased investor and estate administration cases.
• Identify and elevate complaints, incidents and vulnerable customer matters.
• Perform day-to-day operational tasks for CGFMUK Funds and ensure timely fund reporting.
• Assist with reporting for internal committees and regulators.
• Assist in reviewing client money reconciliations and escalate exceptions.
• Gather and maintain management information for the Funds Oversight Committee.
• Assist CMAR return inputs and supporting evidence.
• Assist investor communications and account restrictions.
• Assist with regulatory returns and sponsor fund changes support.

Skills

Customer service

Written communication

Attention to detail

Organisational skills

Teamwork

Excel knowledge

Education

University degree in business/finance/accounting or similar

Tools

Microsoft Excel

Microsoft Office

Job description

Job Details: Entry Level - UK Fund Operations

Full details of the job.

Vacancy Name

Vacancy Name Entry Level - UK Fund Operations

Location(s)

Location(s) London

Employment Type

Employment Type Permanent

Department

Department Client Operations

Description

• University degree in business/finance/accounting or similar.
• Previous experience/internship within financial services, fund administration, transfer agency, asset management or a related environment desirable.
• Experience dealing directly with retail clients/investors, beneficiaries, advisers, solicitors, or other customer-facing stakeholders.
• Basic understanding of financial services operational processes and controls.
• Strong written communication skills with an ability to explain operational matters clearly and professionally.
• Ability to manage sensitive client matters with professionalism and empathy.
• Excellent attention to detail and organisational skills.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Ability to work collaboratively within a team and manage multiple priorities.
• An interest in UK authorised funds, operations oversight and FCA regulatory requirements.
• Exposure to Transfer Agency or Fund Administration activities would be advantageous.
• Exposure to CASS or client money processes would be advantageous but is not essential as training will be provided.

What are we looking for?

Carne Group is looking for a UK Operations & CASS Oversight Associate to support the UK Operations team by carrying out day-to-day operational and CASS-related activities, and by coordinating with delegated Transfer Agencies and Fund Administrators in relation to the UK ACD’s Funds. The role is focused on the “maker” element of the processes, including gathering and validating information, maintaining records, preparing reporting for review, and following established procedures to help ensure a high level of service delivery and alignment with regulatory requirements. The role will be based in the London office. Ideal candidates will be ambitious professionals who are seeking to build their careers in a dynamic and fast-growing environment.

What are the minimum requirements you need for the role?

• University degree in business/finance/accounting or similar.
• Previous experience/internship within financial services, fund administration, transfer agency, asset management or a related environment desirable.
• Experience dealing directly with retail clients/investors, beneficiaries, advisers, solicitors, or other customer-facing stakeholders.
• Basic understanding of financial services operational processes and controls.
• Strong written communication skills with an ability to explain operational matters clearly and professionally.
• Ability to manage sensitive client matters with professionalism and empathy.
• Excellent attention to detail and organisational skills.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Ability to work collaboratively within a team and manage multiple priorities.
• An interest in UK authorised funds, operations oversight and FCA regulatory requirements.
• Exposure to Transfer Agency or Fund Administration activities would be advantageous.
• Exposure to CASS or client money processes would be advantageous but is not essential as training will be provided.

What is your role and responsibilities?

• Act as a point of contact for retail investors, beneficiaries, advisers and solicitors, ensuring queries are responded to accurately and within agreed service levels.
• Coordinate with delegated Transfer Agents and Fund Administrators to resolve investor queries and operational issues.
• Support the processing of deceased investor and estate administration cases, ensuring documentation is reviewed and escalated where required.
• Identify and elevate complaints, incidents and vulnerable customer matters in accordance with company procedures.
• Perform day-to-day operational tasks for CGFMUK Funds, ensuring fund reporting is received, checked for completeness, and recorded on a timely basis, with issues escalated as required.
• Assist with the preparation of reporting for internal committees and, where applicable, regulators by compiling data, drafting commentary, and tracking submissions against deadlines.
• Assist in the review of client money reconciliations by obtaining reconciliations from providers, performing completeness checks, and escalating exceptions where breaks are identified.
• Gather and maintain management information (MI) required by the CGFMUK’s Funds Oversight Committee, ensuring data is accurate and auditable.
• Assist with the preparation of CMAR return inputs and supporting evidence for review by senior members of the team.
• Assist with the administration of investor communications, account restrictions, shortfall processes and related operational activities
• Assist with periodic reviews of CASS resolution packs and Client Money Acknowledgment Letters by collecting updates, checking completeness, and maintaining records for review.
• Support the completion of regulatory returns by preparing data, performing validation checks, and maintaining supporting evidence to enable accurate, on-time submission.
• Provide operational support in relation to existing Sponsor Fund changes by executing process steps, updating records, and liaising with internal teams and outsourced providers.
• Adapt to new tasks and processes requiring support from the team, learning new procedures quickly and performing them consistently to the required standards.
• Escalate issues, incidents, and breaches to the Head of Operations, UK (or delegate) in accordance with the UK Operations Escalation Procedure.

What Competencies do you require?

Client Service & Stakeholder Management Builds effective relationships with retail investors, advisers, beneficiaries, solicitors, delegated providers and colleagues. Communicates professionally and seeks to resolve queries in a timely and client-focused manner. Empathy & Professionalism Demonstrates empathy and professionalism when dealing with investors, beneficiaries, executors and other stakeholders, particularly in sensitive circumstances such as bereavement, complaints or account restrictions. Teamwork (Team player) Develops relationships within and across teams, working collaboratively to resolve potential challenges quickly. Developing Others Open to learning from others; shares knowledge and supports colleagues by documenting processes and contributing to continuous improvement. Leading and Influencing Builds credibility through high-quality execution; communicates clearly and raises risks/issues early to help the team achieve objectives. Effective Communication Communicates clearly and professionally in both written and verbal interactions. Able to explain complex information in a straightforward and understandable manner to a range of audiences. Planning and Organising Organises and plans work effectively, ensuring delivery to quality and timescales in the short and longer term Analytical (Attention to detail) Analyses and understands relevant and complex information and data to draw appropriate insights. Produces accurate work, follows established procedures and maintains clear records. Identifies anomalies and escalates concerns appropriately. Strategic Focus (Problem-Solving) Thinks strategically, thrives on innovation, considers the wider picture to identify new approaches to enhance business impact Adaptability Adapts approach and responds effectively to different situations, people and new opportunities Resilience Works well under pressure, bounces back quickly from setbacks in a positive and constructive manner Drive and Motivation Highly motivated and driven, able to focus on what needs to be achieved and enthuses others to do this. Client-centric focus Motivated by customer-facing environments, understanding their needs, and providing a good service. Learning Mindset Curiosity to learn and understand key factors, new techniques or technologies affecting their work.

Who is Carne Group?

Carne Group has established itself in the funds industry with $1tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 550+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York and the Cayman and Channel Islands. Excellence and innovation are central to Carne’s work, and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients. Whilst working with Carne, you will be provided with opportunities to develop your skills and experience by working in a dynamic, innovative, and multicultural environment where exciting careers are built.