Entry Level Role's

IRIS Software Group; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing software company in Manchester is seeking a Customer Renewals Associate to support the renewals process. This entry-level role involves preparing quotes, coordinating with teams, and ensuring customer satisfaction. Ideal for graduates or career-changers looking for a supportive work environment with full training provided. Offers hybrid working options and a competitive salary with performance bonuses.

Benefits

Competitive salary

Bonus linked to renewals performance

26 days holiday + bank holidays

Private medical insurance

Life assurance

Structured onboarding and regular coaching

Clear progression path

Qualifications

• No prior experience required; full training and clear playbooks provided.
• Comfortable juggling multiple tasks/deadlines.
• CRM experience a bonus (training provided).

Responsibilities

• Support the end-to-end renewal process for small customers.
• Reach out to customers ahead of renewal dates.
• Prepare and send renewal quotes/contracts.

Skills

Clear, friendly written & verbal communication

Organised and detail-oriented

Curious and coachable

Numerate and commercially aware

Tech-confident with everyday tools

Job description

Customer Renewals Associate (Entry-Level)

Start your career in SaaS with a customer-facing role that blends service, coordination, and light commercial work. You’ll support our renewals process—preparing quotes, scheduling check-ins, updating the CRM—and learn how to spot risks and keep customers happy. No prior experience required; full training and clear playbooks provided.

Key Responsibilities

• Support the end-to-end renewal process for a small customer set under guidance.
• Reach out to customers ahead of renewal dates to confirm details and next steps.
• Prepare and send renewal quotes/contracts; track progress and follow up.
• Update the CRM (e.g., Salesforce): notes, activities, pipeline/forecast accuracy.
• Join and shadow renewal calls; capture actions and coordinate with Sales/CS/Finance.
• Triage and escalate questions or risks to the right teams promptly.
• Help identify simple upsell/cross-sell cues and pass to Sales.
• Work to clear SLAs/KPIs (response times, quote accuracy, activity logging, renewal conversion).

About You

• Clear, friendly written & verbal communication.
• Organised and detail-oriented; comfortable juggling multiple tasks/deadlines.
• Curious and coachable—you like learning systems and following playbooks.
• Numerate and commercially aware (comfortable with pricing, terms, basic maths).
• Tech-confident with everyday tools (email, spreadsheets); CRM experience a bonus (we’ll train).

Nice to Have (but not required)

• Exposure to customer service, admin, retail, hospitality, or student society roles.
• Interest in SaaS, subscriptions, or account management.

What We Offer

• Competitive salary + bonus linked to renewals performance.
• Hybrid/remote working options.
• 26 days holiday + bank holidays.
• Private medical insurance & life assurance.
• Structured onboarding, CRM training, and regular coaching.
• Clear progression path to Renewals Executive / Customer Success / Account Management.

Perfect for graduates or career-changers who want to grow in a supportive, fast-growing software company.