Entry-Level IT Support Specialist - Fanatical Helpdesk

Rackspace; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cloud solutions provider is seeking an entry-level Helpdesk Support Technician in Cardiff. You'll be the first point of contact for customers, providing support via chat, phone, and tickets. Ideal candidates are motivated to learn in a customer service role, with strong communication skills and the ability to work in a team environment. Shift patterns include weekend work, and weekly office presence is required. Full training provided.

Qualifications

• Strong verbal and written communication skills.
• Ability to work at a team level as well as independently.
• Willingness to learn and improve technical and interpersonal skills.

Responsibilities

• Escalate support requests according to procedures.
• Manage incoming customer calls and chats.
• Ensuring adherence to customer & SLA commitments.

Skills

Familiarity with desktop OS & Office tools

Strong verbal and written communication skills

Self-motivated with a strong desire to learn

Ability to work in a team

Job description

A leading cloud solutions provider is seeking an entry-level Helpdesk Support Technician in Cardiff. You'll be the first point of contact for customers, providing support via chat, phone, and tickets. Ideal candidates are motivated to learn in a customer service role, with strong communication skills and the ability to work in a team environment. Shift patterns include weekend work, and weekly office presence is required. Full training provided.