Entry-Level IT Support Engineer (Training Provided)

ASk4 Ltd; Wakefield; On-site; GBP 20,000 - 28,000; Full time

Job summary

A technology services company in Wakefield is looking for a First Line Support Engineer to join their team. This role includes providing top-notch technical support to customers, troubleshooting connectivity issues, and logging interactions for escalation as needed. The ideal candidate should have excellent customer service skills, experience in a service desk environment, and strong communication abilities. The company offers comprehensive training and opportunities for career advancement in a supportive environment.

Qualifications

• Experience in customer service commitment to quick resolutions.
• Experience with ticketing systems is beneficial.
• A passion for learning new technical skills.

Responsibilities

• Provide first-line support for customers.
• Diagnose and resolve technical issues.
• Log interactions into the system and escalate when necessary.
• Work alongside engineers for career advancement.

Skills

Customer service experience

Technical troubleshooting

Written communication skills

Verbal communication skills

Proactive problem-solving

Knowledge of networking

Knowledge of operating systems

Language skills

Job description

A technology services company in Wakefield is looking for a First Line Support Engineer to join their team. This role includes providing top-notch technical support to customers, troubleshooting connectivity issues, and logging interactions for escalation as needed. The ideal candidate should have excellent customer service skills, experience in a service desk environment, and strong communication abilities. The company offers comprehensive training and opportunities for career advancement in a supportive environment.