Entry-Level IT Support Engineer — Onsite & Remote

ABS IT Services; Farnborough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A Managed Service Provider located in Farnborough is looking for a Level 1 Technical Support Engineer. The successful candidate will provide both on-site and remote IT support, focusing on hardware and software issues, while maintaining excellent customer service. Essential skills include strong analytical capabilities and level 1 technical knowledge with a preferred experience of 3-5 years in Service Desk. The role requires a full driving license and may involve travel across the UK.

Qualifications

• 3-5 years experience in a Service Desk environment is preferred.
• Good understanding of networking principles (TCP/IP, DNS).
• Experience with PC, laptop, printer, and server hardware.

Responsibilities

• Provide on-site and remote IT support including hardware and software.
• Maintain ownership of incidents throughout the lifecycle.
• Evaluate and log incidents in the service desk ticketing system.

Skills

Excellent communications skills

Strong analytical skills

Level 1 technical knowledge

Strong presentation skills

Report writing

Critical thinking

Resilience under pressure

Attention to detail

Computer proficiency

Local Area Networks knowledge

Organizational skills

Education

Any Valid MCP certification

Microsoft 365

ITIL Foundation

CCNA certification

Tools

Microsoft Windows 10

Microsoft Office applications

Service Desk ticketing systems

Anti-Virus management

Windows AD Management

Job description

A Managed Service Provider located in Farnborough is looking for a Level 1 Technical Support Engineer. The successful candidate will provide both on-site and remote IT support, focusing on hardware and software issues, while maintaining excellent customer service. Essential skills include strong analytical capabilities and level 1 technical knowledge with a preferred experience of 3-5 years in Service Desk. The role requires a full driving license and may involve travel across the UK.