Entry-Level IT Helpdesk Support Technician

NJR Recruitment; East Midlands; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading recruitment agency is seeking a Level 1 IT Helpdesk Support Technician to provide first-line technical assistance in Leicester. This role requires strong customer service skills and a genuine interest in IT support. Candidates should have relevant experience or qualifications. Responsibilities include resolving user queries via phone, email, and chat, ensuring a smooth user experience. The position offers an opportunity to develop technical knowledge within a structured helpdesk environment.

Qualifications

• Previous experience or industry-related qualifications in IT support.
• Ability to diagnose and resolve basic IT issues.
• Effective communication skills for user support.

Responsibilities

• Provide first-line technical support via multiple channels.
• Assist users with password resets and access issues.
• Ensure a smooth and positive user experience.

Skills

Strong customer service skills

Interest in IT support

Education

Industry related qualifications

Job description

A leading recruitment agency is seeking a Level 1 IT Helpdesk Support Technician to provide first-line technical assistance in Leicester. This role requires strong customer service skills and a genuine interest in IT support. Candidates should have relevant experience or qualifications. Responsibilities include resolving user queries via phone, email, and chat, ensuring a smooth user experience. The position offers an opportunity to develop technical knowledge within a structured helpdesk environment.