Entry-Level Customer Service Advisor — Growth & Perks

City & Guilds Group; Wakefield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational organization in Wakefield is seeking a Customer Service Advisor to provide exceptional support to learners and employers via phone and email. This full-time role offers a competitive salary starting at £22,672 per annum along with excellent benefits and opportunities for career advancement. Ideal candidates will have a passion for customer service, strong communication skills, and the ability to resolve issues efficiently.

Benefits

Private medical healthcare

Life assurance

Group income protection

Enhanced company pension

25 days holiday plus bank holidays

Qualifications

• A genuine passion for providing great customer service.
• Excellent verbal and written communication skills.
• Strong investigative skills to solve customer issues efficiently.

Responsibilities

• Support centres, employers, learners, and third parties via phone and email.
• Provide exceptional customer experiences and first-time resolutions.
• Thrive in a fast-paced environment and adhere to working shifts.

Skills

Customer Service Excellence

Communication Skills

Problem-Solving

Attention to Detail

IT Proficiency

Self-Development

Job description

A leading educational organization in Wakefield is seeking a Customer Service Advisor to provide exceptional support to learners and employers via phone and email. This full-time role offers a competitive salary starting at £22,672 per annum along with excellent benefits and opportunities for career advancement. Ideal candidates will have a passion for customer service, strong communication skills, and the ability to resolve issues efficiently.