Entry Level Complaints Investigator

Randstad Delivery; Witney; On-site; GBP 31,000; Full time

Job summary

A leading global medical device company in Witney seeks a temporary Complaints Investigator to ensure the safety and quality of healthcare products. The role involves investigating returned devices, data analysis, and collaboration with global teams. Full training is provided, and no prior experience is necessary. The position offers a competitive pay rate of £15.29 per hour with a shift pattern of 4 on / 4 off (7 AM - 7 PM).

Benefits

Comprehensive training

Clean, safe workplace

Free parking

Subsidised canteen

Qualifications

• Strong skills in using computer packages, particularly Word and Excel.
• Ability to dissect information and find root causes.
• Excellent attention to detail for following procedures and accurate documentation.
• Clear and effective communication skills.

Responsibilities

• Conduct detailed investigations on returned medical devices to find the root cause of issues.
• Use advanced computer systems to analyse complaint data and identify key trends.
• Help enhance procedures and increase efficiency across quality control efforts.
• Communicate and share insights with global teams.
• Flag significant complaint trends for further management investigation.

Skills

IT Proficiency

Analytical Skills

Detail Focus

Communication

Education

Secondary education or equivalent (Maths and English)

Tools

MS Excel

Word

Job description

Overview

Join a leading global medical device company in Witney, Oxfordshire, as a temporary Complaints Investigator. This is a highly analytical role focused on ensuring the safety and quality of essential healthcare products. Full training is provided; no prior industry experience is necessary.

Rate: £15.29 per hour

Shift: 4 on / 4 off (7 AM - 7 PM)

Core Responsibilities

• Investigate Returns: Conduct detailed investigations on returned medical devices to find the root cause of issues. (This is not a customer service role.)
• Data Analysis: Use advanced computer systems (including MS Excel) to analyse complaint data and identify key trends for proactive prevention.
• Process Improvement: Help enhance procedures and increase efficiency across quality control efforts.
• Global Collaboration: Communicate and share insights with global teams.
• Management Reporting: Flag significant complaint trends for further management investigation.

What You'll Need

• IT Proficiency: Strong skills in using computer packages, particularly Word and Excel.
• Analytical Skills: Ability to dissect information and find root causes.
• Detail Focus: Excellent attention to detail for following procedures and accurate documentation.
• Communication: Clear and effective communication skills.
• Qualifications: Secondary education or equivalent (Maths and English).

Benefits & Requirements

• Training: Comprehensive, full training provided.
• Work Environment: Clean, safe workplace with a newly expanded lab, free parking, and subsidised canteen.
• Eligibility: Must be eligible to work in the UK and able to provide a 5-year referencing history.
• Apply Today: Submit your application here or call Lottie on (phone number removed).

Randstad Business Support is acting as an Employment Business in relation to this vacancy