Entry-Level Call Centre Agent - Training Included

Synergy Recruitment Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in the United Kingdom is looking for a Call Centre Agent. This role offers full training with no previous office experience required. Responsibilities include handling numerous calls daily, managing appointments, and answering enquiries. Ideal for those with customer service backgrounds. The position is a temporary contract with the potential for a permanent role after 12 weeks, located in Middlewich with free parking.

Qualifications

• Previous experience in a customer-facing role is preferred.
• Must have a polite and professional demeanor on the phone.
• Ability to quickly learn and adapt to new IT systems.

Responsibilities

• Handle approx. 60 - 100 inbound and outbound calls per day.
• Book, rearrange, and cancel appointments.
• Answer customer enquiries and complete over-the-phone questionnaires.
• Update records on the in-house system.

Skills

Polite and professional telephone manner

Ability to learn new IT systems

Previous customer-facing experience

Job description

A recruitment agency in the United Kingdom is looking for a Call Centre Agent. This role offers full training with no previous office experience required. Responsibilities include handling numerous calls daily, managing appointments, and answering enquiries. Ideal for those with customer service backgrounds. The position is a temporary contract with the potential for a permanent role after 12 weeks, located in Middlewich with free parking.