Entry IT Support Engineer - Grow Fast in MSP

YourRecruit; Redhill; On-site; GBP 27,000 - 30,000; Full time

Job summary

A thriving Managed Service Provider is seeking a 1st Line Support Technician in Redhill. You will be the first point of contact for customers, managing service requests and ensuring smooth IT operations. Ideal candidates have customer interaction skills and a technical background. Excellent communication and adaptability are essential for success. The role offers a competitive salary, 22 days of annual leave, and opportunities for training and performance-based bonuses.

Benefits

22 days annual leave (increasing to 25)

Performance-based bonus

Company laptop

Ongoing training & development

Regular team social events

Qualifications

• 1+ year experience in 1st Line support preferred, but open to recent graduates with technical qualifications.
• Excellent communication skills and customer service orientation.
• Willingness to work paid overtime when necessary.

Responsibilities

• Act as the first point of contact for customers and manage service requests.
• Create customer guides and maintain knowledge bases.
• Assist in keeping IT operations running smoothly while gaining hands-on experience.

Skills

Customer interaction

Technical understanding

Problem-solving

Adaptability

Organizational skills

Education

Technical qualifications

Tools

IT Service Management tool

Windows

Office 365

Networking

Virtualization

Job description

A thriving Managed Service Provider is seeking a 1st Line Support Technician in Redhill. You will be the first point of contact for customers, managing service requests and ensuring smooth IT operations. Ideal candidates have customer interaction skills and a technical background. Excellent communication and adaptability are essential for success. The role offers a competitive salary, 22 days of annual leave, and opportunities for training and performance-based bonuses.