Enterprise Technical CSM - Drive Adoption, Growth, Equity

Nash; Remote; GBP 80,000 - 100,000; Full time

Job summary

A logistics infrastructure startup is seeking a Technical Customer Success Manager to own and grow strategic enterprise accounts. In this role, you will work directly with customer teams to design and optimize solutions. The ideal candidate has over 5 years of experience in a technical customer-facing role and possesses strong communication and analytical skills. You will be responsible for driving customer success and demonstrating the value of the partnership, ensuring measurable business impact, and fostering growth and retention.

Benefits

Competitive compensation

Flexible paid time off

Health, dental, and vision insurance

Equity opportunities

Qualifications

• 5+ years in a customer-facing, technical role.
• Proven success in driving adoption and growth.
• Comfortable with APIs and integrations.

Responsibilities

• Own enterprise customer accounts end-to-end.
• Partner with teams to design and deploy solutions.
• Drive measurable outcomes across KPIs.

Skills

Customer relationship management

Technical fluency

Analytical skills

Problem-solving

Communication

Tools

Jira

Job description

A logistics infrastructure startup is seeking a Technical Customer Success Manager to own and grow strategic enterprise accounts. In this role, you will work directly with customer teams to design and optimize solutions. The ideal candidate has over 5 years of experience in a technical customer-facing role and possesses strong communication and analytical skills. You will be responsible for driving customer success and demonstrating the value of the partnership, ensuring measurable business impact, and fostering growth and retention.