Enterprise Systems Lead – ServiceNow (Mat cover)

The Francis Crick Institute; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading biomedical research institute is seeking an Enterprise Systems Lead – ServiceNow for a fixed-term role. This position demands expertise in enterprise systems, particularly ServiceNow, to enhance operational workflows. Candidates should show strong leadership and project management skills, with a commitment to driving improvements in system design and performance. The role offers a competitive salary and flexible working conditions, providing a dynamic environment for innovative minds.

Benefits

28 days annual leave

Generous pension scheme

Health and well-being support

Discounted gym memberships

Qualifications

• Experience with ServiceNow or similar ITSM platforms.
• Strong organisational and communication skills.
• Hands-on experience with enterprise platforms.

Responsibilities

• Lead the design and implementation of enterprise systems.
• Work with stakeholders to prioritize work packages.
• Support process improvements and automation.

Skills

ServiceNow

Project management

Stakeholder engagement

Database design

Business process understanding

Education

University degree or equivalent

Tools

Workday

Power BI

Splunk

Job description

Salary for this Role

From £59,700 with benefits, subject to skills and experience.

Job Title

Enterprise Systems Lead – ServiceNow (Mat cover)

Reports to

Jessica Carmody

Closing Date

04/Jan/2026 23.59 GMT

Job Description

Job Title: Enterprise Systems Lead – ServiceNow (Mat cover)

Details of the role

Working pattern: Monday – Friday. This is a 12 month (Mat cover) fixed term position on Crick terms and conditions of employment. This role is hybrid and requires a minimum of 3 days per week in the office.

Salary: From £59,700 with benefits, subject to skills and experience

Application closing date: 4th of January 2026 at 23.59

About us

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world‑class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neuro‑degenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state‑of‑the‑art infrastructure, cutting‑edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high‑quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

About the role

We are looking for an engaging and passionate Enterprise Systems Lead – Service now to join our team here at the Crick. This is a pivotal role where you will participate in the design, development, and ongoing improvement of enterprise platforms and integrated systems that support the Crick’s needs and ambitions.

You will be a proactive leader with strong organisational skills, stakeholder engagement experience, and a solid understanding of the design and development lifecycle. You’ll bring hands on experience with ServiceNow or similar ITSM platforms, guiding developers and driving process improvements. As this role involves significant project management, you will bring energy and creativity to foster positive team collaboration. You will be a strong listener who takes the time to understand stakeholder needs and effectively translate them into clear actions for the team.

What you will be doing

• Leading the delivery of design, implementation and service transition for products and services using the current enterprise systems platforms (focused on ServiceNow, but may also include Workday, particularly where scope includes both platforms)
• Working with other leads within ITO to prioritise work packages for the Enterprise systems team
• Working with Application Owners and external vendors to design and support workflows to support operations and science processes.
• Supporting the Head of Enterprise Systems to develop processes and ways of working that support the strategic vision of ITO including automation, documentation, modularisation and reuse.
• Implement integration solutions that connect various enterprise applications and systems.
• Utilise ServiceNow integrations platform (e.g. Flow Designer) to create, streamline, and automate processes.

Please see full job description here

About you

• An in-depth understanding of business processes for key operational teams as implemented in ERP tools such as Workday, and Workflow tools such as ServiceNow.
• Experience of change and administration of complex SaaS platforms, including effective communication and testing processes.
• Exposure to Enterprise Business Intelligence tools such as Power BI and IT Service Intelligence tools such as Splunk, as well as the infrastructure required to support them.
• A data mindset, with experience of database design, development and management and knowledge & understanding of ETL/ESB tools
• Use of an ITIL‑based approach for service, change and incident management.
• Ability to identify, troubleshoot and resolve business‑critical live systems issues using a methodical, cross‑team approach

*Minimum Criteria

About Working at the Crick

Our values

• We arebold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently.
• We areopen. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world.
• We arecollegial. We show respect for one another, work cooperatively and support the wider community.

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we’ll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: [e-mail]

Find out more about life at the Crick.

What will you receive?

• Visas: Applicants for this role will be eligible for sponsorship to work in the UK
• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well‑being: 24/7 GP consultation services.
• Occupational health services and mental health support programs.
• Eye care vouchers and discounted healthcare plans.
• Work‑Life Balance: Back‑up care for dependents.
• Childcare support allowance.
• Annual leave purchase options.
• Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks: Discounted gym memberships, bike‑to‑work scheme, and shopping discounts.
• Subsidised on‑site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.

We reserve the right to withdraw this advert at any given time due to the number of applications received.