Enterprise Retail Customer Success Manager — UK Hybrid

Ometria; City Of London; Hybrid; GBP 75,000 - 90,000; Full time

Job summary

A leading technology firm in the UK is seeking a Senior Customer Success Manager to join their team. This role involves managing enterprise clients, enhancing customer loyalty, and driving revenue growth. The ideal candidate will have at least 5 years of experience in Customer Success, exceptional communication skills, and a strong ability to build relationships across various stakeholders. This hybrid position requires time in the office for core collaboration and client meetings.

Benefits

30 days holiday + 1 day on birthday

Health Insurance (Bupa)

Mental Health Support (Spill, Calm)

Cycle to work scheme

Enhanced Financial Benefits

Professional Development Fund

Qualifications

• 5 years of Customer Success experience in an enterprise software organisation.
• Exceptional communicator with diverse stakeholders.
• Natural relationship builder with C-suite executives.
• Identifies trends to secure commercial opportunities.
• Proven track record of exceeding client expectations.
• Comfortable working with and interpreting data sets.
• Solid understanding of technical aspects of SaaS.
• Self-starter thriving in fast-paced environments.

Responsibilities

• Deliver timely and accurate commercial forecasting.
• Set and deliver on customer expectations.
• Pre-empt customer escalations and challenges.
• Drive customer adoption and value.
• Provide strategic guidance based on retail intelligence.

Skills

Customer Success experience

Exceptional communication

Relationship building

Business acumen

Customer service excellence

Data literacy

Technical understanding

Meticulous prioritisation

Job description

A leading technology firm in the UK is seeking a Senior Customer Success Manager to join their team. This role involves managing enterprise clients, enhancing customer loyalty, and driving revenue growth. The ideal candidate will have at least 5 years of experience in Customer Success, exceptional communication skills, and a strong ability to build relationships across various stakeholders. This hybrid position requires time in the office for core collaboration and client meetings.