Enterprise Customer Success Manager – Travel Tech Growth

Duffel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A travel technology company in London is looking for a Customer Success Manager to enhance customer relationships and maximize satisfaction with Duffel's solutions. The ideal candidate will have 5+ years of experience managing enterprise customers, strong communication skills, and analytical prowess for driving decisions. This role offers opportunities for professional growth in a welcoming environment where every employee shares in the company's success.

Benefits

Shares in the company

Development and growth opportunities

Open communication environment

Qualifications

• 5+ years helping enterprise customers maximise software or technology value.
• Track record of expanding customer relationships and reducing churn.
• Experience at a rapidly scaling startup.

Responsibilities

• Own relationships with strategic business customers.
• Communicate proactively with customers to maximise service usage.
• Analyse needs and suggest upgrades to meet requirements.

Skills

Customer relationship management

Analytical skills

Communication skills

Project management

Job description

A travel technology company in London is looking for a Customer Success Manager to enhance customer relationships and maximize satisfaction with Duffel's solutions. The ideal candidate will have 5+ years of experience managing enterprise customers, strong communication skills, and analytical prowess for driving decisions. This role offers opportunities for professional growth in a welcoming environment where every employee shares in the company's success.