Enterprise CSM: ROI, Adoption & Exec Relationships

Menlo Ventures; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking an experienced Customer Success Manager (CSM) to foster customer relationships and maximize value. In this role, you'll use your analytical skills and bilingual abilities in English and German to guide customers on best practices, ensure platform adoption, and drive expansions. Strong experience in SaaS environments is preferred. This role offers a dynamic work environment focused on customer satisfaction and success.

Qualifications

• 2+ years experience in a CSM role in an enterprise SaaS product support environment.
• Strong experience with executive-level relationship management.
• Experience with Internet and networking technologies, including email security products.

Responsibilities

• Serve as the voice of the customer to maximize value and retention.
• Schedule and deliver Business Reviews focusing on proving ROI.
• Educate customers on relevant product features to drive adoption.

Skills

Customer Success Management

Fluent in English and German

Building Executive Relationships

Action-oriented Approach

Strong Analytical Skills

Technical Troubleshooting

Communication Skills

Education

Bachelor of Science in Computer Engineering/Computer Science or related fields

Tools

Salesforce

JIRA

Job description

A leading technology company in the United Kingdom is seeking an experienced Customer Success Manager (CSM) to foster customer relationships and maximize value. In this role, you'll use your analytical skills and bilingual abilities in English and German to guide customers on best practices, ensure platform adoption, and drive expansions. Strong experience in SaaS environments is preferred. This role offers a dynamic work environment focused on customer satisfaction and success.