Enterprise Account Manager | SaaS Logistics at Raft

Jack and Jill AI; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

An innovative AI-driven logistics startup is seeking an Enterprise Account Manager to oversee strategic relationships with top logistics firms. This role involves cultivating deep partnerships with C-suite executives, executing account plans for upselling, and leading contract negotiations to ensure long-term success. The ideal candidate has experience in managing high-value accounts within SaaS or enterprise software and exceptional communication skills to influence senior stakeholders. This position is based in London, UK.

Qualifications

• Proven experience managing high-value accounts in SaaS or enterprise software.
• Exceptional communication skills with senior leadership.
• Experience using CRM systems and customer success tools.

Responsibilities

• Cultivate relationships with C-suite executives.
• Develop account plans for upselling and cross-selling.
• Lead contract renewals and negotiations.

Skills

Relationship management

Negotiation skills

Analytical problem-solving

Communication skills

Tools

Salesforce

Gainsight

Totango

Job description

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Enterprise Account Manager

Company Description: Raft - AI-driven logistics startup with $15M Series A funding

Job Description: As an Enterprise Account Manager at Raft, you will own the long-term strategic relationships with global logistics giants, including world‑top 10 freight forwarders. You will act as a trusted advisor, driving revenue growth through upsells and ensuring clients maximize value from our AI‑driven automation platform to transform their manual supply chain processes.

Location: London, UK

Why this role is remarkable

• Opportunity to transform a $200B industry with cutting‑edge AI automation, backed by $15M from elite investors like the founders of LinkedIn, Twilio, and Shopify.
• Work with a high‑growth startup recognized as one of the UK's most exciting AI companies by Tech Nation and the Mayor's International Business Programme.
• Direct impact on the global supply chain by managing enterprise accounts for some of the world's largest freight forwarding organizations.

What you will do

• Cultivate deep, trusting relationships with C‑suite executives at enterprise-level accounts, serving as their primary strategic point of contact.
• Develop and execute comprehensive account plans to proactively identify upselling and cross‑selling opportunities that align with client growth goals.
• Lead complex contract renewals and negotiations to secure mutually beneficial, long‑term agreements while monitoring key account health metrics.

The ideal candidate

• Proven experience managing and growing high-value accounts within the SaaS or enterprise software space, specifically targeting the logistics or supply chain industry.
• Exceptional communication and negotiation skills with a track record of building influence and rapport with senior stakeholders and executive leadership.
• Strong analytical problem‑solving abilities and experience using CRM systems like Salesforce and customer success tools such as Gainsight or Totango.