ENT/OMF Service Manager

Midlands and Lancashire Commissioning Support Unit; Poole; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A health care organization in Poole is looking for a Service Manager for the Ear, Nose and Throat service. In this full-time role, the successful candidate will lead and manage the performance of the service, working in a fast-paced environment, promoting quality and valuing governance. Candidates should have a Master's degree and experience in leadership and change management. This position offers the chance to significantly impact patient care across Dorset.

Responsibilities

• Lead and manage performance of ENT and OMF services.
• Develop and deliver high quality care for patients.
• Support Risk and Governance within the Directorate.

Skills

Leadership

Change Management

Risk Management

Education

Masters degree or equivalent experience

Job description

Job Overview

The Head and Neck Directorate are looking to appoint a new Service Manager for the Ear, Nose and Throat service and Oral Maxillofacial Service. You will join a supportive and experienced operational team at an exciting time of change. The role will be split over two sites with opportunities to integrate with a well established multi disciplinary team.

Interview Date

03/12/2025

Main Duties of the Job

The ideal candidate will be positive, organized and have an inquisitive, curious nature. The role will involve being adaptable and approachable, building key working relationships and driving the flow of the services. The candidate will work in a fast paced environment and use their initiative to explore and problem-solve for their services. The candidate will need to be an experienced values-based leader who can lead their team from the front and use their experience to engage and drive their people. The candidate needs to have experience of change management whilst we are going through a transformational period, where our services are moving sites.

This is an exciting time to join the team and make a difference to patients across Dorset and become a pivotal member of the Head & Neck Directorate.

You will have budgetary and operational responsibility for your services and be accountable to the Head and Neck leadership team.

Working for Our Organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions at interview.

Service Relocation

This service has a planned move from Poole site to RBH site in Summer 2026. Please note if a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under relevant Trust or national terms and conditions.

Detailed Job Description and Main Responsibilities

The purpose of this role is to lead and manage the performance and business of ENT and OMF. The post holder will work as a key member of services leadership teams working with clinical colleagues to develop and deliver high quality care for patients. You will lead a team of operational support managers and embody values-based leadership. Part of your role will be to provide support to the Risk and Governance, to embed the quality governance agenda within the Directorate. The post holder will promote a proactive approach to involvement in all aspects of governance. You are also a Senior Manager within the Head and Neck Directorate Management Team and as such will work to meet the objectives of both the Directorate and Care Group while supporting the Trust’s overall vision, values and strategy.

Person Specification

Knowledge

Essential Criteria

• National NHS policies and targets
• Data protection
• Risk management

Desirable Criteria

• Working knowledge of hospital procedures

Qualifications

Essential Criteria

• Masters degree or equivalent demonstrable experience

Desirable Criteria

• Working knowledge of services

Additional Information

• Seniority level: Director
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care