ENT/OMF Service Manager

University Hospitals Dorset NHS Foundation Trust; Poole; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare provider in Poole seeks a Service Manager for the ENT and OMF services. This role involves leading operational teams, managing change, and ensuring high-quality patient care during a transformational period. The ideal candidate will have strong leadership skills, knowledge of NHS policies, and experience in a fast-paced environment.

Qualifications

• Experience with national NHS policies and targets.
• Knowledge of data protection and hospital procedures.
• Ability to work collaboratively with clinical colleagues.

Responsibilities

• Lead and manage the performance of ENT and OMF services.
• Provide support to Risk and Governance within the Directorate.
• Work towards the objectives of the Directorate and Care Group.

Skills

Leadership skills

Change management

Communication skills

Problem-solving

Job description

ENT/OMF Service Manager

The closing date is 08 December 2025

Interview date 03/12/2025

The Head and Neck Directorate are looking to appoint a new Service Manager for the Ear, Nose and Throat service and Oral Maxillofacial Service. You will join a supportive and experienced operational team at an exciting time of change. The role will be split over two sites with opportunities to integrate with a well established multi disciplinary team.

Main duties of the job

The ideal candidate will be positive, organised and have an inquisitive, curious nature. The role will involve being adaptable and approachable, building key working relationships and driving the flow of the services.

The candidate will work in a fast paced environment and use their initiative to explore and problem‑solve for their services. The candidate will need to be an experienced values‑based leader who can lead their team from the front and use their experience to engage and drive their people. The candidate needs to have experience of change management whilst we are going through a transformational period, where our services are moving sites.

This is an exciting time to join the team and make a difference to patients across Dorset and become a pivotal member of the Head & Neck Directorate.

You will have budgetary and operational responsibility for your services and be accountable to the Head and Neck leadership team.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions at interview.

This service has a planned move from Poole site to RBH site in Summer 2026

Please note if a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under relevant Trust or national terms and conditions.

Job responsibilities

The purpose of this role is to lead and manage the performance and business of ENT and OMF. The post holder will work as a key member of services leadership teams working with clinical colleagues to develop and deliver high quality care for patients. You will lead a team of operational support managers and embody values‑based leadership.

Part of your role will be to provide support to the Risk and Governance, to embed the quality governance agenda within the Directorate. The post holder will promote a proactive approach to involvement in all aspects of governance.

You are also a Senior Manager within the Head and Neck Directorate Management Team and as such will work to meet the objectives of both the Directorate and Care Group while supporting the Trust’s overall vision, values and strategy.

Person Specification

Knowledge

• National NHS policies and targets
• Data protection
• Working knowledge of hospital procedures

Qualifications

• Working knowledge of services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust