Enrolment Officer

Regent College London; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An educational institution in North-West London seeks an Enrolment Officer to provide excellent customer service and guide students through the enrolment process. This on-site position involves acting as the main contact for student inquiries, processing enrolment documentation, maintaining records, and ensuring compliance with college policies. Strong customer service and administrative skills, experience with CRM systems, and attention to detail are essential for this full-time, permanent role.

Qualifications

• Strong customer service and administrative skills required.
• Experience with CRM systems and databases is essential.
• Excellent communication and attention to detail are mandatory.

Responsibilities

• Act as the central point of contact for student enquiries.
• Support students through pre-registration and enrolment.
• Process enrolment documentation accurately and on time.
• Maintain student records using CRM and student information systems.
• Provide information on college policies and student support services.
• Ensure compliance with GDPR and college policies.

Skills

Customer service skills

Administrative skills

Communication skills

Attention to detail

Ability to work to deadlines

Tools

CRM systems

MS Office

Job description

Role: Enrolment Officer

Location: North-West London (On-site)
Contract: Full-time, Permanent
Hours: 40 hours per week
Start Date: ASAP

Regent Group is a leading education provider offering high-quality education from early years through to higher education. Regent College Higher Education is a diverse and inclusive institution with a strong focus on student success.

We are seeking an Enrolment Officer to deliver excellent customer service and support students through the enrolment and registration process. The role acts as the main point of contact for non-academic student enquiries and ensures accurate and timely completion of enrolment requirements.

Key Responsibilities:

• Act as the central point of contact for student enquiries
• Support students through pre-registration and enrolment
• Process enrolment documentation accurately and on time
• Maintain student records using CRM and student information systems
• Provide information on college policies, finance, and student support services
• Liaise with internal teams to support student needs
• Ensure compliance with GDPR and college policies

Requirements:

• Strong customer service and administrative skills
• Experience using CRM systems, databases, and MS Office
• Excellent communication and attention to detail
• Ability to work to deadlines and KPIs

Regent Group is committed to equality, diversity, and safeguarding.

Compliance Statement

Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.