Enrolment & Education Advisor (Hybrid)

Impact Futures; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A national training provider in Birmingham is seeking an Education Advisor to support new apprentice onboarding. This hybrid role involves working directly with learners through their enrolment process, ensuring accurate documentation and timely communication. The ideal candidate will have outstanding customer service and communication skills, alongside good attention to detail and strong IT knowledge. The position offers 25 days of holiday plus additional benefits including enhanced pay and support programs.

Benefits

25 days holiday plus public and bank holidays

Enhanced sick pay

Life Assurance

BUPA Healthcare Cash back plan

3% pension contribution

Employee Assistance Helpline

Company events and social gatherings

Qualifications

• Demonstrate outstanding customer service and communication skills.
• Ability to complete tasks to a high standard.
• Manage priorities and meet deadlines effectively.

Responsibilities

• Support each learner through their enrolment process.
• Ensure timely and accurate completion of enrolment paperwork.
• Process enrolment documentation in line with ESFA requirements.
• Maintain communication with learners and adhere to deadlines.

Skills

Outstanding customer service skills

Communication skills

Attention to detail

Time management

Good IT knowledge

Job description

A national training provider in Birmingham is seeking an Education Advisor to support new apprentice onboarding. This hybrid role involves working directly with learners through their enrolment process, ensuring accurate documentation and timely communication. The ideal candidate will have outstanding customer service and communication skills, alongside good attention to detail and strong IT knowledge. The position offers 25 days of holiday plus additional benefits including enhanced pay and support programs.