Enrolment and Outcome Team Leader

Workers' Educational Association; West Midlands; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading adult education charity in the UK is seeking an Enrolment and Outcome Team Leader to coordinate daily tasks for a team focused on learner applications. This role requires effective communication and customer service skills, along with experience in managing applications. Offering a hybrid working model, this position is ideal for candidates passionate about accessible education.

Benefits

Supportive work environment

Professional development opportunities

Flexible working arrangements

Qualifications

• Effective communication skills for front-line service.
• Experience in customer service, ideally in education.
• Ability to manage learner applications efficiently.

Responsibilities

• Coordinate tasks of the Enrolment and Outcomes Agents.
• Ensure accurate processing of course-related tasks.
• Provide customer-focused service to internal and external customers.

Job description

Enrolment and Outcome Team Leader

£27,693-£29,746
Hybrid working, based in and around Midlands/North West

About WEA

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

Role Overview

As the Enrolment and Outcome Team Leader, you will coordinate the day‑to‑day tasks of the Enrolment and Outcomes Agents, ensuring the accurate and timely processing of all course and learner‑related tasks for all types of provision.

Key Responsibilities

• Provide an effective, efficient customer‑focused front‑line service meeting internal and external customers.
• Admit learner applications both online, telephone and face‑to‑face onto WEA programmes of learning.
• Travelling in and around the Midlands and North West of England as required.

Benefits and Working Life

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development. You can read more about our benefits and what it’s like to work here on our website https://www.wea.org.uk/why-work-for-us.

EEO Statement

We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

How to Apply

Should you need any support with your application, please email [e-mail]. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.