Enrollment Advisor

GEDU Global Education; Epsom; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Flexible benefits

Employee referral scheme

Discretionary annual performance bonus

Wellbeing centre

Referral scheme

Discretionary bonus

Job summary

A higher education provider in Epsom seeks a dynamic Student Recruitment Advisor to attract and enroll prospective students. You will communicate effectively with leads, guide them through admissions, and provide top-notch customer support. The role requires strong sales acumen and an ability to manage recruitment pipelines effectively. Benefits include annual leave, flexible perks, and a performance bonus as you contribute to the growth of the institution.

Qualifications

• Strong ability to track enquiries and admissions data.
• Excellent communication across phone, email, and virtual platforms.
• Experience in providing exceptional customer service.
• Excellent communication across channels.
• Familiarity with CRMs and enrolment processes.

Responsibilities

• Manage student recruitment pipelines and track admissions data.
• Engage with prospective students through various communication channels.
• Provide information on student finance and financial support.
• Advise on student finance and available support.

Skills

Sales Acumen

Communication Skills

Customer Service Skills

Active Listening

Closing Skills

Time Management

Goal Orientation

Resilience and Persistence

Program Knowledge

Tools

CRM systems

Job description

Department: Student Recruitment

Location: Greenford

Type of Contract: Permanent

About Us

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

The Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

This role is not eligible for visa sponsorship!

What The Role Involves

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students.
• Use various communication channels (phone, email, virtual platforms) to engage and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

About You

• Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs.
• Communication Skills: The ability to effectively communicate via various channels.
• Customer Service Skills: Providing exceptional service to prospective students.
• Active Listening: Listening attentively to needs and concerns.
• Closing Skills: Guiding through enrollment, overcoming objections.
• Time Management: Prioritise tasks and meet recruitment goals.
• Goal Orientation: Setting ambitious targets.
• Resilience and Persistence: Maintaining motivation despite rejection.
• Program Knowledge: In-depth knowledge of GBS programs.

What We Offer

• 25 days annual leave, plus 8 public holidays.
• 1‑day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and more.
• Perks@Work discounts platform, wellbeing centre and more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

Equality, Diversity and Inclusion Statement

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Employee Testimonial

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)