Enhanced Support Worker

Ahead Care Support And Housing; Greater London; On-site; GBP 30,000; Full time

Job summary

A community-focused support provider is seeking an Enhanced Support Worker in Westminster. You will assist vulnerable individuals to manage their tenancies while providing tailored support aimed at enhancing their independence. Ideal candidates should possess NVQ Level 2/3 or equivalent, and experience in the social care or mental health sector is desirable. The role involves varied shifts in a compassionate environment, offering £29,058 annually plus numerous benefits, including training opportunities and generous leave.

Benefits

Annual leave increasing up to 30 days

Free DBS

Cycle to work scheme

Employee Assistance Programme

Generous pension contributions

Qualifications

• Experience in the social care/charity sector is preferred.
• Experience working in mental health is desirable.

Responsibilities

• Support vulnerable people to manage their tenancies.
• Create support/action plans based on assessments.
• Develop links with local services for effective treatment.

Skills

Communication skills

Resilience

Teamwork

Practical problem-solving

Customer focus

Education

Up to NVQ Level 2/3 or equivalent

Job description

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our Mental Health Social Care service in Westminster. As an Enhanced Support Worker you will support vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.

The working pattern involves a set five-week rolling rota covering early, late, and weekend shifts. Shift times: Early: 8am-4pm. Late: 2:30pm-10:30pm. The service operates 24 hours 7 days a week.

What you'll do

• Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
• Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
• Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available.

Key qualities

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Has a practical and logical mind and is naturally well organised.
• Flexible.
• Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
• Is confident with high levels of self-esteem.
• Is respectful, articulate and sensitive in style of communication.
• Is essentially customer-focused.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Ability to cope positively with challenging and diverse behaviours.

What you'll bring

Essential

• Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.

Desirable

• Experience working in mental health.

About Look Ahead

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Our values

We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

£29,058.00 per annum, working 40 hours per week.

Benefits

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension – we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.