Enhanced Care Support Worker | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Blackburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large integrated healthcare organization is seeking a support worker to assist in caring for patients with complex care needs. The candidate will work as part of a multi-disciplinary team, providing essential one-on-one care and support for daily living activities. Responsibilities include monitoring patient health, providing reassurance, and maintaining effective communication. This role is critical in enabling patients to achieve their personal goals and improving their quality of care. Suitable candidates will have strong interpersonal skills and the ability to work semi-autonomously.

Qualifications

• Required to support patients with complex care needs.
• Experience in a healthcare setting preferred.
• Capability to work in a multi-disciplinary team.

Responsibilities

• Provide direct patient care and support.
• Monitor patient health and report changes to senior staff.
• Support patients in daily living activities.

Skills

Ability to provide 1:1 patient care

De-escalation techniques

Communication skills

Empathy and reassurance

Job description

The post holder will work as an integrated member of the multi-disciplinary team (MDT), working to support patients who present with complex and challenging enhanced care needs. The post holder will be required to use their initiative when working on the wards to implement person-centred plans of care and are expected to report any clinical progress or change to the Nurse in Charge. The post holder will carry out assigned tasks involving direct/indirect service user care and support service users under the supervision of a RN.

Key Responsibilities

• Providing 1:1 care
• Supporting with all aspects of Daily Living
• Provide appropriate activities to engage the patient
• To use knowledge to identify patients unmet needs.
• Have the ability to utilise de-escalation techniques in challenging scenarios as required
• May require the use of restraint in extreme circumstances
• Provide reassurance and support to patients and carers/family
• Enable patients to participate in recreation and leisure activities
• Support/enable patients to maintain their personal hygiene and appearance
• Support/enable patients to eat, drink and maintain personal care
• Support/enable patients to achieve physical comfort
• Support/enable patients to manage their domestic and personal resources
• Make written records under the supervision of an RN
• Recognise and respond appropriately to urgent and emergency situations
• Provide escort for therapeutic leave for service users
• May be requested to move to another ward within the Trust
• Give verbal reports on patients care, needs and daily outcomes
• Contribute to the support of patients during programmes of care/rehabilitation
• Provide 1:1 support for patients to maintain safety

Communication and Relationship Skills

• Support individuals equality, diversity and rights
• Ensure a friendly and helpful attitude to patients, visitors and colleagues, at all times.
• Enable patients to maintain contacts in the community
• Maintain effective working relationships with the multidisciplinary team.

Interviewer Information Package

• Provide verbal feedback to colleagues regarding patient presentation during for example, handover.
• To attend and participate in handovers
• Interacting with patients which may involve providing information and using skills to overcome barriers in an empathetic and reassuring manner

Analytical and Judgmental Skills

• Monitor patient health and well-being and report any changes to the Nurse in Charge/Team Leader

Planning and Organisational Skills

• Work as part of a multi-disciplinary team in planning
• Undertake Safety and Security (SAS) duties if trained to do so.

Physical Skills

• Can undertake de-escalation techniques

Responsibilities for Policy and Service Development

• To work within Trust and local policies and procedures

Responsibilities for Finance

• Handle patient’s cash and property in line with the Trust’s Standing Financial Instructions

Responsibilities for HR

• May support student nurses and learners on the ward
• May participate in the internal induction and demonstration of own duties to new staff

Responsibility for Information Resources

• With support/guidance from the registered nurse can update patient records

Research and Development

• Participate in internal audits

Freedom to Act

• Works semi-autonomously during escort duties, ability to work with a minimum of direct supervision.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad idea of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the training requirements of the post holder.

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen. Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.

This advert closes on Monday 22 Dec 2025