Enhanced Care Support Worker

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Basingstoke is seeking an Enhanced Care Support Worker to provide therapeutic support to patients and their families. You will work closely with healthcare professionals and contribute to care plans, while demonstrating professional behavior. This role requires strong communication skills and a background in health or social care. The ideal candidate will possess NVQ Level 3 and experience in mental health settings.

Qualifications

• 6 months experience as a nursing/care assistant in a health or social care setting.
• Knowledge of health and social care issues that impact on mental health and wellbeing.
• Experience of working with people experiencing mental health needs.

Responsibilities

• Provide care and therapeutic support to patients and their families.
• Engage with patients and carers to support care plans.
• Contribute to risk assessment and risk management planning.

Skills

Good written and verbal communication in the English language

Ability to work well in a team

De-escalation for people with distress

Education

GCSE A*-C in both English Language and Mathematics

NVQ Level 3/QCF Level 3 in Health or Social Care

Job description

Go back Hampshire Hospitals NHS Foundation Trust

Enhanced Care Support Worker

The closing date is 01 December 2025

An exciting opportunity has arisen to join our Enhanced Care Support Worker Team at Hampshire Hospitals NHS Trust.

The Enhanced Care Support Worker (ECSW) is a key member of our direct care team who is additionally skilled in communication and therapeutic engagement.

The Enhanced Care Support Worker is responsible for providing care and therapeutic support to patients and their families in conjunction with the Specialist Mental Health Practitioner and directed by members of the wider multidisciplinary network, including from within the Paediatric; Adult and Older People's Mental Health Liaison Service.

This rewarding position of Enhanced Care Support Worker will develop and evolve with our collaborative team working approach to ensure we meet the advancing demand of patients with additional needs.

You will be required to work shifts including evenings, nights, weekends, and bank holidays. Based within a core team, you will be assigned to a patient/s for the shift and therefore will work across all wards and departments within our Trust and its three hospitals, assisting in patient care under the supervision of registered healthcare professionals.

Main duties of the job

Demonstrating caring, compassionate, professional behaviour fostering trust and confidence in the service for people in your care.

Maintain effective communication with patients, relatives, and members of the Multidisciplinary network of professionals regarding all aspects of care demonstrating a range of appropriate communication skills.

Engage with and gather information from patients and carers to support a multidisciplinary formulation (understanding) and care plan, recognising and responding appropriately to the emotional needs of patients.

Contributing to risk assessment and risk management planning by identifying and reporting issues of concern to the named nurse/nurse in charge and supporting multidisciplinary review.

Contribute to assessment and support the development and implementation of care plans in conjunction with a Registered Nurse/Practitioner and the Mental Health Practitioners.

To participate in the management of challenging or disturbed behaviour in accordance with the Trust procedures.

Following assessment to assist in therapeutic intervention and work with individuals in a variety of ways. This may include delivering specified aspects of therapeutic interventions under supervision from a registered professional.

To use technical/creative skills to engage service users in therapeutic activities which promote independence, resilience, and well‑being.

WE DO NOT OFFER SPONSORSHIP FOR THIS ROLE !!

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation

Job responsibilities

Requests for part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training and Qualifications

• GCSE A*-C in both English Language and Mathematics or equivalent in these two subjects e.g., Certificates in Adult Literacy and Numeracy at Level 2.
• Willing and fit to undertake training for the management of violence and aggression with 3 months of appointment.
• NVQ Level 3/QCF Level 3 in Health or Social Care or equivalent or working towards.
• Trained in the management of violence and aggression in a course approved by the Restraint Reduction Network

Experience and Knowledge

• 6 months experience as a nursing/care assistant in a health or social care setting, either public, private, or voluntary sector.
• Working knowledge of mental health issues.
• Good reflective ability and an understanding of its importance in the context of interpersonal working.us experience in a Health/Health and Social Care role
• Working knowledge of mental health nursing.
• Knowledge of health and social care issues that impact on mental health and wellbeing.
• Experience of working with people who are experiencing mental health needs, or experience of working with a range of learning disabilities, challenging behaviour, eating disorders.

Skills and Ability

• Good written and verbal communication in the English language
• Ability to work well in a team.
• Able to complete appropriate documentation accurately.
• Demonstrate an awareness of healthcare work and policies and procedures.
• De‑escalation for people with distress

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust