Enhanced Access & SPOC Team Lead

Sutton Primary Care Networks; Wallington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local healthcare organization in Wallington is seeking a Team Leader to supervise reception staff. You will ensure compliance with healthcare standards while managing the reception rota. The ideal candidate has over 3 years of experience in a multidisciplinary team, strong leadership skills, and a good understanding of GP practice operations. This role involves liaising with agencies and participating in patient care duties.

Qualifications

• 3+ years experience in a multidisciplinary team, ideally in health.
• Strong customer focus and experience managing a small team.
• Experience in the NHS with a good understanding of GP Practice operations.

Responsibilities

• Supervise GPEA reception staff and manage rota coordination.
• Liaise with agencies to fill vacant sessions.
• Ensure compliance with CQC standards and health & safety protocols.

Skills

Team leadership

Problem solving

Interpersonal skills

Education

5 GCSEs or equivalent

Degree or relevant management qualification

Tools

EMIS

Microsoft Office

Job description

As a GPEA Team leaderyou will be responsible for the day-to-day supervision and management of GPEAreception staff and associated functions, including the repeat prescribing andthe clinical system, ensuring all functions are carried out in accordance withagreed procedures, protocols and time-scales, and reporting to the practicemanager as necessary.

Shift Pattern

Monday 12:00 - 20:00

Tuesday - Friday 09:00-17:00

Main duties of the job

• Organising the reception rota and ensuring sufficient cover is provided at all times.
• In agreement with the GPEA Lead Coordinator, arranging locum staff when required.
• To co-ordinate and participate in reception duties.
• Ensuring all patients and visitors are treated in a professional and pleasant manner.
• To assist with the registration of new patients, repeat prescription requests, booking appointments and take joint responsibility for dealing with any queries that arise in Reception.

About us

Sutton PCNs is the network of Sutton PCNs working togetherin Sutton and is also the local GP Federation. All GP practices in Sutton areshareholders (members) of the Sutton PCNs and our Board provides clearleadership through strong GP practice/PCN representation. Our mission is towork collaboratively with patients, practices, the emerging Primary CareNetworks (PCNs) and staff to deliver consistently outstanding health and careservices for all our communities.

As is the case elsewhere, Primary Care in Sutton is underextreme pressure. The challenge for Sutton PCNs is to work in partnership withour local ICB our four PCNs (and 24 practices) and the wider Integrated CareSystem in Southwest London to help shape and implement the transformation ofPrimary Care in Sutton to ensure that it can both survive and thrive whileshifting to population health approaches to health and care.

The Sutton PCNs shape and deliver health care with ourpractices to improve patient outcomes. We have developed a comprehensivestrategy for the development of the Sutton PCNs. The post holder will have akey role in supporting the development of our Extended Access and as such willbe required to have significant experience of either primary care ordevelopment of small or emerging organisations. You'll be joining a great teamin a great place, where your commitment will be genuinely valued, your skillsrespected, and your ambition rewarded.

Job responsibilities

Manage EA reception staff androta coordination across hub sites.

Liaise with agencies and poolstaff to fill vacant sessions.

Confirm shifts and synchroniserotas across Lantum and EMIS.

Monitor clinic bookings andtroubleshoot operational issues.

Maintain EA Teamnet page andupdate guides.

Support onboarding andinduction of EA staff.

Review and approve invoices,audit hub usage, and manage stock/vaccine distribution.

Ensure compliance with CQCstandards and health & safety protocols.

Participate in patient recalland reception duties as needed.

Responsible for the agenda, minute-taking and circulation ofnon clinical meetings for reception, and GP and operational meetings

Lead the SPOC team indelivering call and recall services (e.g., NHS Health Checks, CervicalScreening).

Manage EMIS templates, SNOMEDcoding, and data quality exercises.

Plan clinics and supportservice integration into SPOC.

Monitor KPIs and report againstCQC Key Lines of Enquiry.

Conduct audits and performancereviews.

Develop SOPs, BusinessContinuity Plans, and dashboards.

Support new projects planningand implementation.

Liaise with practices andservice managers to improve accessibility and service uptake.

Monitor staff sickness in accordance with the sickness policy, carry out1:1, return to work interviews, and take appropriate action (with the supportof PCNs HR team) when trigger points are breached.

Implementing new processes and policies

Responsible for the agenda, minute-taking and circulation ofnon-clinical meetings

Provide support to the EA TeamLeader and oversee service operations in their absence

EQUALACT 2010

PCNs will not tolerate discrimination relating to race, gender, socialclass, age, religion, sexual orientation, appearance, disability or medicalcondition

CONFIDENTIALITY

Your attention is drawn to the confidential natureof information collected within the National Health Service. The unauthoriseduse or disclosure of patient or other personal information is regarded as grossmisconduct and will be subject to the PCNs Disciplinary Procedure and couldresult in a prosecution of an offence or action for civil damages under theData Protection Act 2018.

JOBDESCRIPTION

This job description will be subject to discussionand review and changes in the job description may be made, by agreement, atany time.

Person Specification

Experience

• At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
• Good knowledge of Emis, Docman
• Customer focused and experience of leading and managing a small team.
• Good understanding of how a GP Practice operates.
• Ability to manage resources and staff effectively to deliver services.
• Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.
• Must be a team player, with an ability to engage positively and with empathy at all levels.
• Ability to manage people from different background.
• Proven ability to integrate, build and motivate teams to improve performance.
• Must be a well-organised, flexible and adaptive to changing service needs and able to prioritise and work autonomously.
• Good problem solving skills, with the ability to seek and develop solutions including complaints.
• Ability to think outside traditional ways of working.
• Good written and verbal communication and interpersonal skills.
• Experience of working in the NHS
• Experience of supervising staff in a Primary Care setting.
• Working knowledge of clinical system

Qualifications

• Good level of education (5 GCSEs or equivalent)
• or
• Relevant team management qualification or equivalent experience of working as a team leader.
• or
• Evidence of on-going professional development
• Degree
• Sympathetic approach to patients & staff
• Excellent organisational & planning skills.
• Resilience to patient / staff pressure / complaints.
• Ability to make decisions / use initiative.
• Ability to work well within EA team, supporting and energising staff.
• Self-motivated, reliable and dedicated
• Ability to work to tight deadlines and resist pressure with confidence
• Well organised, excellent time management skills and flexible working attitude
• Confidence to deal with all levels within the practice.
• Able to provide support and cross cover at all levels

Personal Qualities

• Professional and positive.
• Leading by example
• Adhering to PCNs core values

Competency Skills

• Leading and managing
• Communication & interpersonal skills
• Planning and organising
• Delegation
• Team building
• Problem solving
• Multitasking
• Setting performance goals
• Teamwork

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.