Engineers

Graphcore; West of England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Pension matching

Phantom equity

Office spaces with free food

Income protection

Flexible benefits

Optional benefits

Job summary

Graphcore is seeking a hands-on hardware engineering specialist to lead advanced operational, diagnostic and engineering support across lab and data centre environments.

You will diagnose failures on server blades, racks, power, thermal and BIOS/BMC issues, driving root-cause analysis and practical corrective actions, from early bring-up to deployment of AI compute platforms. Collaboration across systems, hardware, firmware and data centre teams is essential.

Qualifications

• Strong knowledge of server hardware architectures and board-level debugging.
• Experience isolating failures using system logs, telemetry, power data and thermal metrics.
• Hands-on experience with HPC systems, AI compute platforms or rack-scale infrastructure.
• Ability to lead structured root cause analysis and propose practical corrective actions.
• Confidence working across engineering, platform and data centre teams.
• Clear written and verbal communication, with the judgement to guide junior engineers.

Responsibilities

• Lead advanced operational, diagnostic and engineering support across lab and data centre environments.
• Improve hardware bring-up, validation and troubleshooting for AI compute platforms.
• Diagnose failures across server blades, racks, power systems, thermal behaviour, network configuration and BIOS/BMC issues.
• Turn hard problems into root cause analysis, corrective action and better operating practice.
• Support new platforms from early bring-up through deployment.
• Collaborate with Systems Engineering, Hardware Engineering, server engineering, firmware, platform architects and data centre operations.

Skills

Server hardware architectures

Board-level debugging

Telemetry data analysis

Power and thermal metrics

HPC / AI compute platforms

Rack-scale infrastructure

Root cause analysis

Cross-team collaboration

Clear written communication

Job description

Graphcore is building the hardware and systems infrastructure needed for the next generation of AI breakthroughs. This role helps prove those platforms work when complexity, scale and pressure increase.

You will lead advanced operational, diagnostic and engineering support across lab and data centre environments. Your work will improve hardware bring-up, validation and troubleshooting for AI compute platforms.

You will diagnose failures across server blades, racks, power systems, thermal behaviour, network configuration and BIOS/BMC issues. You will turn hard problems into clear root cause analysis, corrective action and better operating practice.

This is hands-on engineering with visible impact. You will support new platforms from early bring-up through deployment, helping Graphcore move faster with confidence.

The team and culture

You will work with Systems Engineering, Hardware Engineering, server engineering, firmware, platform architects and data centre operations. Problems are solved close to the hardware, with clear evidence and direct ownership.

The team moves quickly during bring-up and validation cycles. Engineers are expected to act fast, take responsibility and speak up when something needs attention.

Decisions are shaped by data, system behaviour and practical engineering judgement. You will guide others, improve documentation and help raise the standard of hardware diagnostics.

• Strong knowledge of server hardware architectures and board-level debugging
• Experience isolating failures using system logs, telemetry, power data and thermal metrics
• Hands-on experience with HPC systems, AI compute platforms or rack-scale infrastructure
• Ability to lead structured root cause analysis and propose practical corrective actions
• Confidence working across engineering, platform and data centre teams
• Clear written and verbal communication, with the judgement to guide junior engineers

While we have outlined a set of requirements, we value transferable skills and diverse experiences. We also welcome engineers returning to the profession after a career break, including through returnship routes.

Graphcore is one of the world's leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore's teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore brings together deep expertise to solve complex problems and deliver meaningful progress in AI compute.

• Flexible working: Balance your work and personal life with greater flexibility
• Generous leave: Take time to rest, recharge and enjoy life outside of work
• Retirement planning support: Up to 5% matched pension
• Phantom equity: Share in Graphcore's success
• Workplace experience: Enjoy thoughtfully designed office spaces for collaboration, with free food and an on-site barista to support your day
• Peace of mind protection: Income protection and life assurance to provide financial security for you and your loved ones
• Flexible benefits: Tailor your benefits package with a choice of additional options, including private medical insurance and dental cover
• Optional benefits: Dental cover, health cash plan, private medical insurance, cycle to work scheme, give as you earn

We welcome people from all backgrounds and experiences and are committed to building an inclusive environment where everyone can do their best work.

We're an equal opportunity employer and recognise that everyone brings different strengths and perspectives. If you need any adjustments during the interview process, just let us know - we're happy to support you.