Engineering Supervisor

SER Ltd; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

A dynamic engineering company is seeking an Engineering Supervisor in St Albans to lead a team focused on fire and security installations. Responsibilities include supervising engineers, ensuring compliance with industry standards, and providing excellent customer service. The ideal candidate has extensive hands-on experience and strong technical knowledge, with a focus on mentorship and team development. This role offers competitive salary and benefits, including a 9-day working fortnight and professional development opportunities.

Benefits

9-day working fortnight

Continuous professional development

Wellness & Employee Assistance Programme

Salary sacrifice pension scheme

25 days' holiday

Supportive company culture

Recognition programmes

Qualifications

• Extensive hands-on experience in fire and security installation and small works.
• Proven experience in leading, mentoring, and developing engineers.
• Strong technical knowledge and familiarity with relevant industry standards.

Responsibilities

• Supervise a team of engineers and monitor performance using KPIs.
• Provide technical support across fire and security systems.
• Proactively resolve customer disputes and maintain customer relationships.

Skills

Hands-on experience in fire and security installation

Leading and mentoring engineers

Strong technical knowledge of industry standards (BS5839, BS7671)

Excellent interpersonal skills

Self-motivation and organization

Customer focus and high-quality service

Job description

Engineering Supervisor

Location: St Albans, Hertfordshire

Salary: £42,000

About the Role

We are looking for an Engineering Supervisor to join our Quoted Works Team, responsible for leading and supporting the day‑to‑day onsite and technical operations of our installation and small works department.

Responsibilities

• Supervising a team of engineers, monitoring performance using KPIs, and implementing training and development plans
• Providing high‑level technical support across fire and security systems to ensure compliance with industry standards
• Supporting onsite service issues, reviewing job specifications, and maintaining excellent customer relationships
• Proactively resolving customer disputes and communicating clearly with all stakeholders
• Assisting the Project & Small Works Team with efficient resource allocation
• Conducting regular inspections and audits to maintain quality control and implement corrective actions
• Ensuring team compliance with health & safety regulations and promoting a culture of safe working
• Collaborating with other supervisors to align engineering practices across the business and represent your team in leadership meetings

Qualifications

• Extensive hands‑on experience in fire and security installation and small works
• Proven experience in leading, mentoring and developing engineers
• Strong technical knowledge and familiarity with relevant industry standards (BS5839, BS7671)
• Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders
• Self‑motivation, organisation and integrity, with a drive to learn and grow
• A focus on delivering unrivalled customer experience and high‑quality service

What We Offer

• 9‑day working fortnight
• Continuous professional development
• Wellness & Employee Assistance Programme (EAP)
• YuLife benefits programme
• Death in service insurance
• Salary sacrifice pension scheme
• Regular one‑to‑one check‑ins with your line manager
• 25 days’ holiday (increasing to 35 days with tenure)
• Bank Holidays
• Supportive, friendly company culture with work‑life balance
• Recognition programmes including Team Member of the Month
• Annual company day to celebrate achievements

Opportunity

• £48,000 per annum, company vehicle or allowance available Career progression opportunities within a growing, dynamic business This is a fantastic opportunity for a hands‑on engineer ready to step into a supervisory role, with the chance to lead a diverse team, develop professionally and make a real impact on both the business and its customers.

Location / Practicalities

• Based at our St Albans office, must live within 25 miles or Central London
• Travel to client sites as required (South‑East focus)
• Full UK driving licence required
• Competitive salary: £42,000