Engineering Manager — AI-Powered Support Platform

Intercom; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading AI Customer Service company in Greater London seeks an Engineering Manager to lead a high-impact team focused on building and enhancing core features of the Support Platform. You will directly engage with customers to gather insights that shape product strategy while fostering a culture of collaboration and excellence. The ideal candidate has over 3 years of experience managing engineering teams, demonstrating strong product empathy and the ability to use AI tools effectively. This position offers a flexible working policy within a rapidly growing startup environment.

Benefits

Competitive salary and equity

Free lunch and snacks

Regular compensation reviews

Pension scheme with match

Comprehensive health and dental insurance

Flexible paid time off

Paid maternity and paternity leave

Cycle-to-Work Scheme

MacBooks and Windows available for roles

Qualifications

• 3+ years of experience managing software engineering teams that build customer-facing products.
• Hands-on, technically strong manager with a player-coach leadership style.
• Proven ability to lead a full-stack, cross-functional team.

Responsibilities

• Lead a team of talented engineers building and enhancing core features.
• Directly engage with customers to shape product strategy.
• Align with internal functions such as Sales and Customer Support.

Skills

Managing software engineering teams

Customer empathy

Product mindset

Collaborative skills

Fluency with AI tools

Job description

A leading AI Customer Service company in Greater London seeks an Engineering Manager to lead a high-impact team focused on building and enhancing core features of the Support Platform. You will directly engage with customers to gather insights that shape product strategy while fostering a culture of collaboration and excellence. The ideal candidate has over 3 years of experience managing engineering teams, demonstrating strong product empathy and the ability to use AI tools effectively. This position offers a flexible working policy within a rapidly growing startup environment.