ENGINEERING MANAGER

DHED - R&M; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel management company in Edinburgh is seeking a Maintenance Manager. This role will oversee facilities management, ensure compliance with health and safety standards, and lead engineering efforts to enhance guest satisfaction. Candidates should have at least 2 years of hotel facilities management experience and a recognized qualification in Mechanical Engineering or a related field. Strong leadership and problem-solving skills are essential. Competitive salary and a dynamic work environment offered.

Benefits

Competitive salary

Opportunities for professional development

Qualifications

• 2+ years of hotel facilities management experience.
• In-depth knowledge of MEP and Life Safety Systems.
• Must understand Disability, Health and Safety regulations in the UK.

Responsibilities

• Lead engineering practices ensuring high standards.
• Maximize guest satisfaction through operational improvements.
• Manage centralized maintenance contracts and compliance.

Skills

Facilities management

Engineering leadership

Project management

Problem-solving

Education

Recognized qualification in Mechanical Engineering

Member of a Facilities, M+E or Construction professional body

Tools

Transcendent

RPM

Job description

Maintenance Manager

Job Description

The Maintenance Manager provides functional Engineering & Facilities leadership, expertise and execution regarding facilities management, sustainability, discipline technology platforms, capex planning / execution, health and safety and energy conservation for their hotel.

Works with the Cluster/Multi Property Director of Engineering and Facilities to maximize assets, drive guest satisfaction, support business performance to ensure effective delivery of results and execution of initiatives.

This management role has overall responsibility for managing and implementing the engineering game plan for their hotel. It identifies opportunities for operational improvement, evaluates risks, works within area of expertise to provide effective solutions and implements systems and processes that leverage and support enterprise strategies to maximize guest satisfaction and engineering performance.

CANDIDATE PROFILE

Education and Experience

• 2+ years of hotel facilities management experience.
• In-depth knowledge of all discipline technology platforms including Transcendent in order to comply with Engineering SOPs.
• In-depth knowledge of MEP, Building Fabric and Life Safety Systems.

Education or Professional Certification

• Recognized qualification in Mechanical Engineering, Electrical Engineering or Construction preferred, or equivalent/related work experience.
• Member of a Facilities, M+E or Construction professional body preferred.

CORE WORK ACTIVITIES ( Technical Acumen)

• Provides Engineering leadership to their hotel by setting priorities aligned with the hotel and discipline MBOs related to key business priorities. Identifies operational improvements, anticipates challenges, and creates competitive breakthrough strategies for their hotel. Protects and strengthens Marriott's competitive advantage by advocating and supporting sound business and engineering decision‑making. Advises GM and coworkers on existing and evolving business and facilities issues; helps enhance the team’s engineering‑related and business skills.
• Responsible for ensuring the disciplines technology platforms (i.e. Transcendent, RPM and Energy data management) are implemented to a high quality, that data is accurate and are fully utilized.
• Executes engineering responsibilities for the hotel: engineering operational efficiency, facilities management (i.e. asset protection through Transcendent, regulatory compliance, health and safety etc.), sustainability, reducing energy consumption and guest satisfaction.
• Ensures quality and consistency of engineering practices and implements rollout of new initiatives.
• Conducts weekly hotel tours with hotel based operational leadership to ensure that maintenance is being implemented to the highest standards, all areas are clean and tidy and that there are no health and safety issues.
• Day to day management of centralized maintenance contracts to ensure Marriott standards are complied with and owners assets are maximized.
• Holds high performance expectations, willingly owns results, and holds others accountable.
• Contributes to processes that enhance communication and sharing of best practices inside and outside of their hotel.
• Builds effective working relationships with internal (Cluster/Multi Property Engineering) resources and external groups (customers, owners, partners).
• Sells ideas persuasively and influences without direct authority. Negotiates skillfully in tough situations, settles differences, and wins concessions without damaging relationships.
• Stays aware of market trends in engineering and facilities and introduces or recommends new initiatives for the hotel when appropriate.
• Understands the various Disability, Health and Safety, and environmental legislation along with applicable regulations within the UK and their potential impact on the business.
• Works with the hotel and above property Finance and Engineering teams to develop a robust and high quality hotel Cap 10/BE plan. Responsible for the production of emergency PARs and day to day execution of projects.
• Fosters a positive and proactive work environment.
• Provides problem‑solving expertise in operational and emergency situations. Takes a leadership role in responding to large‑scale weather incidents, natural disaster, terrorist activities, etc. as required.
• Leads and facilitates the delivery of sustainable business results against growth and profitability objectives.
• Develops a robust Energy Action Plan for the hotel including a signature project aimed at achieving the hotels Energy/CO2 and water goal.
• Puts in place early warning systems and appropriate metrics to identify and manage business and financial risks. Ensures brand standards are adhered to in their hotel.
• Drives productivity improvement and operational performance as measured by GSS, R&M and HLP. Executes engineering game plan and monitors property performance against defined expectations.
• Addresses guests service needs in a professional and timely manner.
• Develops and maintain positive and productive working relationships with other employees and departments.

Other

• Performs other duties as assigned to meet business needs.
• The position requires a balance of duties, broadly 60% management tasks and 40% “hands on” working.

Managing Discipline Work, Projects, and Policies

• Coordinates and implements accounting work and projects as assigned.
• Coordinates, implements, and follows up on audits for all areas of property operations.
• Complies with local laws applying to Engineering operations procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Balances ledgers.

Supporting Property Operations

• Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Participates in walk‑throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.li>
• Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing and Monitoring Activities that Affect the Customer and Guest Experience

• Provides excellent customer service by being readily available/approachable for all customers and guests.
• Takes proactive approaches when dealing with customers and guest concerns.
• Extends professionalism and courtesy to customers and guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

Supporting Profitability

• Supports annual quality audits.

Supporting Safety Standards and Work Procedures

• Implements property emergency plan.
• Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.
• Implements and sustains property accident prevention programs.
• Follows property‑specific recovery plans.

Additional Responsibilities

• Provides information to supervisors, co‑workers, and subordinates by telephone, in written form, e‑mail, or in person.
• Demonstrates self confidence, energy and enthusiasm.
• Manages group or interpersonal conflict.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Manages time and possesses organizational skills.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Makes calls if necessary.

MANAGEMENT COMPETENICES

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Professional Demeanor – Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships – Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Compensation: Competitive salary