Engineering & IT Systems Support Lead

Major Energy Onshore; Lamesley; On-site; GBP 80,000 - 100,000; Full time

Job summary

An expanding Engineering company in Lamesley is looking for a Systems/Software Support Manager to lead their support function for software systems in the Energy sector. You will act as a point of contact for support requests, coordinate troubleshooting, ensure service levels, and oversee system maintenance activities. Ideal candidates will have a relevant HNC or higher and strong background in software systems and technical support. A good benefits package and personal development opportunities are included.

Benefits

Good benefits package

Personal development opportunities

Qualifications

• Proven experience in a support or maintenance coordinator or management role.
• Familiarity with systems maintenance, electrical engineering, IT support, or similar domains.
• Strong attention to detail and a customer-focused attitude.

Responsibilities

• Act as the primary point of contact for support requests.
• Monitor support ticket systems and ensure timely resolution of issues.
• Develop and maintain detailed documentation for support processes.

Skills

Software Systems background

Technical aptitude

Data analysis skills

Communication skills

Organizational skills

Education

HNC or higher in a relevant field

Tools

Support ticketing systems

Project management tools

Job description

An expanding Engineering company in Lamesley is looking for a Systems/Software Support Manager to lead their support function for software systems in the Energy sector. You will act as a point of contact for support requests, coordinate troubleshooting, ensure service levels, and oversee system maintenance activities. Ideal candidates will have a relevant HNC or higher and strong background in software systems and technical support. A good benefits package and personal development opportunities are included.