Engineering Helpdesk Coordinator

ATALIAN SERVEST; Hatfield; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management company in Hatfield is seeking an organised Engineer Team Coordinator. This role involves managing maintenance tasks, overseeing subcontractor performance, and ensuring compliance with health and safety regulations. The ideal candidate will have strong communication and organisational skills, and proficiency in Microsoft Office along with knowledge of CAFM systems. This position offers a chance to develop professionally in a supportive environment.

Qualifications

• Preferred IOSH qualification for safety management.
• Strong communication skills are essential for team coordination.
• Proficiency in Microsoft Office required for reporting.

Responsibilities

• Assign maintenance tasks promptly to teams and contractors.
• Schedule planned maintenance to minimize service downtime.
• Ensure compliance with health and safety regulations.

Skills

Excellent communication and interpersonal skills

Strong organisational abilities with attention to detail

Computer literacy, including proficiency in Microsoft Office

Knowledge of CAFM systems

Ability to work under pressure and manage multiple priorities effectively

Education

IOSH (or equivalent)

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Shift Pattern: Monday to Friday 8am - 4pm

We are seeking an organised and proactive Engineer Team Coordinator to manage the allocation of maintenance tasks, oversee subcontractor relationships, and ensure compliance with health and safety standards. This role is pivotal in coordinating internal teams and external contractors to deliver efficient and high-quality service.

Key Responsibilities

• Reactive Maintenance Allocation: Assign tasks to internal engineering teams and external contractors promptly and effectively.
• Planned Maintenance Allocation: Schedule and coordinate planned maintenance activities to minimise downtime.
• Reporting: Produce accurate reports for both reactive and planned maintenance activities.
• Subcontractor Management: Oversee subcontractor performance, ensuring adherence to contractual obligations and quality standards.
• Quoted Works Management: Manage and track quoted works from initiation to completion.
• Health & Safety and Compliance: Ensure all activities comply with health and safety regulations and company standards.

Candidate Criteria

• Qualifications: IOSH (or equivalent) – desired.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organisational abilities with attention to detail.
  • Computer literacy, including proficiency in Microsoft Office.
  • Knowledge of CAFM (Computer-Aided Facility Management) systems.
• Ability to work under pressure and manage multiple priorities effectively.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.