Engineering-Driven Customer Success Executive

Redline Group Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a proactive Customer Success Executive to manage a portfolio of small to medium-sized customers. This role involves delivering exceptional service while identifying sales opportunities. The ideal candidate will have a technical engineering background and proven experience in customer service. Responsibilities include building relationships with various departments and ensuring a seamless customer experience. Join a collaborative team focused on career development in customer success in Milton Keynes.

Benefits

Career development opportunities

Supportive team environment

Diverse range of customers

Qualifications

• Proven experience in customer service, account management, or sales support.
• Ability to work independently and as part of a collaborative team.
• Positive can-do attitude with a focus on customer satisfaction.

Responsibilities

• Make initial contact with new customers post-sale to understand their use of purchased materials.
• Build strong relationships across multiple departments including engineering and design.
• Deliver world-class service by solving customer problems with attention to detail.

Skills

Technical engineering background

Customer service experience

Strong communication skills

Attention to detail

CRM systems knowledge

Team collaboration

Problem-solving attitude

Tools

CRM systems

SAS

Logistics systems

Job description

A leading technology firm is seeking a proactive Customer Success Executive to manage a portfolio of small to medium-sized customers. This role involves delivering exceptional service while identifying sales opportunities. The ideal candidate will have a technical engineering background and proven experience in customer service. Responsibilities include building relationships with various departments and ensuring a seamless customer experience. Join a collaborative team focused on career development in customer success in Milton Keynes.