Engineering Customer Accounts Coordinator

VH Talent Limited; Charnwood; On-site; GBP 30,000; Full time

Job summary

A recruitment agency is looking for a Customer Account Coordinator to manage customer accounts for engineering clients. The role involves processing orders, enhancing customer relationships, and utilizing Microsoft Excel. Candidates should have strong customer service and administration skills, ideally with ERP system experience. Benefits include 33 days of annual leave and career development opportunities.

Benefits

33 Days annual leave

Early finish Fridays

Permanent appointment

Salary increases after 1 years' service

Excellent company pension

Genuine opportunities for career development

Qualifications

• Experience in an engineering or manufacturing environment is advantageous.
• Proven track record of building robust relationships in customer service.
• Experience with Continuous Improvement is desirable.

Responsibilities

• First point of contact for all internal and external customers.
• Accurately process customer orders and resolve complaints.
• Maintain all activity for customer accounts, including forecasting.

Skills

Customer service skills

Administration skills

Organizational skills

Problem solving skills

IT skills (Excel, Word, Outlook)

Tools

ERP systems

Job description

A recruitment agency is looking for a Customer Account Coordinator to manage customer accounts for engineering clients. The role involves processing orders, enhancing customer relationships, and utilizing Microsoft Excel. Candidates should have strong customer service and administration skills, ideally with ERP system experience. Benefits include 33 days of annual leave and career development opportunities.