Engineering and Systems Manager

London North West Healthcare NHS Trust; Harrow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare provider in Harrow is looking for a Senior Engineering and Systems Manager to oversee 2nd line ICT operations. The role involves managing a technical team and ensuring effective on-site support, requiring excellent technical and customer-facing skills. Interested candidates should have a strong background in ICT management. Email inquiries to the ICT Service Support Head.

Qualifications

• Experience in managing ICT infrastructures and teams.
• Excellent customer-facing skills and a user-focused approach.
• Strong technical and problem-solving abilities.

Responsibilities

• Plan and deliver operations of 2nd line activities.
• Manage field engineering team and workshop operations.
• Ensure efficient on-site desk-side 2nd line support.

Skills

Technical skills

Customer-facing skills

Problem-solving skills

Job description

Overview

This is a senior technical and managerial role responsible for planning, organising and delivering the operations of all 2nd line activities for the Trust’s ICT infrastructure to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of server and network issues.

The Engineering and Systems Manager will manage two key functions: the field engineering team that is required to resolve technical issues across all Trust sites; and the Workshop that is responsible for building all new equipment to meet the demands of users and specific development projects. The team will also be required to assist in the resolution of any Severity level 1 issues which arise, if necessary suspending all other work until the issue is resolved.

This is a key role to the successful operation of the ICT service and requires the post holder to ensure that the team have excellent customer-facing skills and a user-focused approach as well as the technical and problem-solving skills necessary for managing incidents to resolution.

The role will require a significant amount of capacity planning in order to deploy a large team across the Trust to meet the demands of users in line with Service Level Agreements.

This is a senior role in the ICT department and the post holder will be required to work closely with other ICT Managers to ensure that the ICT infrastructure operates smoothly with sufficient resilience and robustness and with downtime minimised.

The post holder will be accountable for planning, organising and supervising the provision of efficient and effective on-site desk-side 2nd line operations to all the Trust’s IT customers in line with the Digital Strategy.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

About LNWH

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Philip Maddocks Job title: Head of ICT Service Support Email address: [e-mail]