Engineering and Support Manager

Serco; Helston; Sur place; GBP 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

29 days' annual leave plus bank +H

Up to 6% contributory pension scheme

Performance-related bonus scheme

Private medical insurance

Learning & development opportunities

Employee Assistance Programme

Discounts across retailers

Paid volunteering leave

Inclusive environment

Résumé du poste

Serco is seeking an Engineering Support Manager to lead assurance and quality across the Royal Navy Portfolio at RNAS Culdrose. You will drive regulatory compliance, develop teams, and partner with contract managers to deliver safe, high‑quality engineering services.

Applicants should have military or aviation engineering experience, strong audit and root‑cause skills, and a proactive approach to continuous improvement in a safety‑critical environment.

Qualifications

• Experience within military or civil aviation engineering environments.
• Strong knowledge of quality, compliance and assurance processes.
• Experience conducting audits, investigations and root cause analyses.
• Proven leadership and team development abilities.
• Strong stakeholder management and communication skills.
• Commitment to safety and continuous improvement.

Responsabilités

• Lead assurance, audit and compliance activities to ensure regulatory, contractual and operational requirements are met.
• Support the delivery of contractual and operational performance targets.
• Lead quality and audit programmes, ensuring regulatory and contractual compliance.
• Support and develop teams to achieve high standards of performance.
• Champion a positive safety and reporting culture, promoting proactive reporting and effective risk management.
• Analyse performance and assurance data to identify trends, root causes and opportunities for improvement.
• Oversee engineering authorisations, competency management and support the apprentice development programmes.
• Support governance, customer assurance and performance reporting activities across the contract.
• Build strong relationships with customers, stakeholders and suppliers to support exceptional service delivery.
• Contribute to the ongoing development of the Quality Management System and future growth opportunities across the portfolio.

Connaissances

Leadership

Audits

Quality & Compliance

Stakeholder management

Continuous improvement

Safety

Description du poste

Engineering Support Manager - Defence (Royal Navy Portfolio)

Location: RNAS Culdrose, Cornwall, TR12 7HR

Salary: Competitive plus excellent benefits

Schedule: Full Time, 38 hours per week, Monday to Friday

Ready to impact a better future?

Are you an experienced aviation professional with a passion for safety, compliance, quality and continuous improvement? Do you thrive in a role where you can influence operational performance, support people development and work closely with customers and stakeholders?

We are looking for an Engineering Support Manager to join our Defence business, supporting the Royal Navy Support Portfolio at RNAS Culdrose. This is a fantastic opportunity to play a pivotal role in leading assurance activities, driving regulatory compliance and supporting the delivery of safe, effective and high-quality engineering services.

Working closely with the RN Support Contract Manager, AESAS and IMOS Delivery Managers, engineering leaders and customer representatives, you will provide operational assurance, oversee quality and compliance activities, and support the continued development of a high-performing engineering support function.

Key Responsibilities Will Include

• Lead assurance, audit and compliance activities to ensure regulatory, contractual and operational requirements are met.
• Supporting the delivery of contractual and operational performance targets.
• Leading quality and audit programmes, ensuring regulatory and contractual compliance.
• Supporting and developing teams to achieve high standards of performance.
• Champion a positive safety and reporting culture, promoting proactive reporting and effective risk management.
• Analyse performance and assurance data to identify trends, root causes and opportunities for improvement.
• Oversee engineering authorisations, competency management and support the apprentice development programmes.
• Support governance, customer assurance and performance reporting activities across the contract.
• Build strong relationships with customers, stakeholders and suppliers to support exceptional service delivery.
• Contribute to the ongoing development of the Quality Management System and future growth opportunities across the portfolio.

This is a varied and influential role where you'll help shape engineering excellence, enhance operational performance and make a tangible impact on a critical Royal Navy support contract.

What we're looking for

• Experience within a military or civil aviation engineering environment.
• Strong knowledge of quality, compliance and assurance processes.
• Experience conducting audits, investigations and root cause analysis.
• Proven leadership skills with experience developing and managing teams.
• Strong stakeholder management and communication skills.
• A proactive approach to continuous improvement and operational excellence.
• A commitment to safety, compliance and delivering exceptional customer service.

Why join us?

This is an opportunity to make a genuine impact across a critical Defence contract, helping to shape assurance, quality and engineering support activities while developing people, improving processes and supporting operational excellence. You'll be part of a collaborative team that is committed to delivering outstanding service to the Royal Navy and maintaining the highest standards of safety and compliance.

You'll be part of a collaborative team that is committed to delivering outstanding service to the Royal Navy and maintaining the highest standards of safety and compliance.

Join us and help drive engineering excellence across the Royal Navy Support Portfolio.

What We Offer

• 29 days' annual leave plus bank holidays
• Up to 6% contributory pension scheme.
• Performance-related bonus scheme, where applicable.
• Private medical insurance, where applicable.
• Access to extensive learning and development opportunities, including funded qualifications and apprenticeships.
• Employee Assistance Programme and wellbeing support services.
• Discounts across hundreds of retailers, leisure providers and travel services.
• Paid volunteering leave.
• A supportive and inclusive environment where everyone can thrive and develop their career.

Vetting And Checks

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Why Serco?

At Serco, we bring together the right people, technology and partners to solve some of the world's most complex challenges. We support critical services that make a real difference to people, communities and national capability. Joining Serco means becoming part of a team that values trust, innovation, service excellence and continuous improvement.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).