Engineering Administrator

Employmint; Armagh; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading service coordination firm in Armagh City is seeking a Service Coordinator to manage incoming maintenance requests and support daily operations. The successful candidate will handle service calls, prioritize requests, and manage work orders for maintenance and repairs. Desired skills include strong attention to detail, multitasking abilities, and proficiency in Microsoft Office. This role is Monday to Friday, offering a dynamic work environment.

Qualifications

• Strong attention to detail and ability to multitask.
• Confident using Microsoft Office.
• Previous experience in a service coordination or customer service role is desirable.

Responsibilities

• Handle all service calls professionally and record details accurately.
• Prioritize urgent requests and schedule Service Engineers.
• Create and manage work orders for maintenance and repairs.
• Source and order parts as needed.
• Prepare timesheets and service documentation for invoicing.
• Support continuous improvement within the Service Department.

Skills

Attention to detail

Multitasking

Microsoft Office proficiency

Customer service experience

Relationship building

Job description

In this role you'll be the first point of contact for incoming maintenance request calls, ensuring customers receive a prompt and professional response. The role involves scheduling Engineers, managing maintenance and repair work orders, and supporting the smooth running of daily operations.

Key Responsibilities:

• Handle all service calls professionally and record details accurately.
• Prioritise urgent requests and schedule Service Engineers
• Create and manage work orders for maintenance and repairs
• Source and order parts as needed.
• Prepare timesheets and service documentation for invoicing.
• Support continuous improvement within the Service Department.

Required Skills:

• Strong attention to detail and ability to multitask.
• Confident using Microsoft Office
• Previous experience in a service coordination or customer service role is desirable.
• Skilled in building strong relationships with team members, engineers, customers, and suppliers.

This role is based in Armagh City working Monday to Friday.

Interested? Send us your CV and let's have a chat about how this role could be a good fit for you. Alternatively call Judith