Engineer Relationship Manager

Primary Engineer; Burnley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

29 days holiday per year

Health Cash Plan

Employee Assistance Programme

Life insurance at 3 times your salary

Job summary

A not-for-profit engineering organization based in Burnley is seeking a Relationship Manager to lead volunteer management and develop partnerships with engineers. The role offers a salary of £30,000, a full-time schedule with hybrid options, and benefits including health care, life insurance, and generous holiday allowances. Ideal candidates will have strong relationship-management skills and at least two years of experience in a customer-focused role.

Qualifications

• At least 2 years’ experience in a customer-focused role.
• Experience in project management would be beneficial.
• Setting and working to effective objectives and timescales.

Responsibilities

• Lead on relationship management of engineer volunteers.
• Support contract delivery and pro‑actively meet company goals.
• Develop long-term relationships with external partners.

Skills

Excellent relationship-management skills

Excellent organisational skills

Confidence in communicating with stakeholders

Good digital skills with Microsoft 365

Tools

CRM system

Job description

We are leaders in encouraging and inspiring Children to become Engineers and promoting Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people.

Our Engineer Relationship department plays a key role within the business, creating the bridge between our activities and inspiring volunteer Engineering Professionals from the partners we work with.

Our vision as a not-for-profit organisation is to embed engineering into the fabric of every school, ensuring all children have the opportunity to engage with engineering from a young age.

The Role

• Lead on relationship management of engineer volunteers including onboarding, materials to support involvement and regular communications.
• Support contract delivery including partner relationships, working with other departments in fulfilment and be pro‑active whilst meeting company goals.
• Lead on developing our value proposition, working with internal departments to support, involving engineer volunteers and engagement across all opportunities, including materials.
• Operate as a point of contact for partners, industry connections and volunteers.
• Develop and maintain long‑term relationships with external partners and supporters.
• Communicate effectively internally and externally with a range of stakeholders to enable accurate onboarding/involvement of engineering volunteers.
• Work pro‑actively to identify areas of low involvement and execute strategies to improve this.
• Lead workshops with engineer volunteers and partners to support their involvement.
• Maintain new and existing engineer volunteer relationships and retention to support business growth needs.
• Support and develop internal and external reporting on engineer volunteer engagement.
• Attend events nationally to promote engineer engagement and cross‑departmental needs within the company.

What You’ll Get

• Salary £30,000 per annum
• Full‑time role at 37.5 hours per week (8:30am - 4:30pm, Mon‑Fri), discretionary hybrid working options currently.
• 29 days holiday per year, including bank holidays
• Increasing holiday allowance throughout service
• Working with some of the world’s largest blue‑chip companies as part of their social value outreach, engaging with inspirational people and companies
• Opportunity to travel nationally with the Company
• Health Cash Plan
• Employee Assistance Programme; access to confidential support, including Mental Health and Wellbeing support, legal advice, financial advice, etc.
• Life insurance at 3 times your salary
• Early finish on the last Friday of the month
• A confident, self‑motivated individual, capable of identifying and removing barriers.
• At least 2 years’+ experience in a customer‑focused role
• Excellent relationship‑management skills with the ability to listen and communicate credibly and effectively both verbally and in writing
• Excellent organisational skills supporting multiple contracts at the same time
• Experience in project management would be beneficial
• Confidence in communicating with stakeholders from the outset
• Setting and working to effective objectives and timescales
• Good digital skills with Microsoft 365, Excel and Outlook and experience of using a CRM system

You do not have to meet 100% of the requirements to apply – we're looking for individuals who share our passion about the aims and aspirations we have and wanting to make a positive impact on the future careers of young people.

If you want to work for a value led business who change lives through STEM & Engineering engagement, and you think you’re a good fit, then we want to hear from you!

To apply please submit a CV with covering letter.