Engineer Dispatcher

Zip Water UK; Dereham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company Sick Pay

Fun, colleague-focused environment

Onsite parking

Cycle to Work scheme

Life insurance

Health Care Cash Plan

Employee Assistance Programme

Job summary

Zip Water UK is seeking an Engineer Dispatcher to join a developing team delivering excellent customer care and achieving company targets while upholding our values.

You will coordinate repairs and maintenance visits, liaise with engineers and customers, manage parts dispatch, and handle inquiries via phone and email, ensuring priority calls are processed promptly and site attendance is communicated.

Qualifications

• Excellent telephone manner and interpersonal skills.
• Ability to work as part of a team to achieve shared objectives.
• High attention to detail and ability to balance multiple tasks.

Responsibilities

• Scheduling repair and planned maintenance visits for engineers and managing their diaries.
• Liaising with engineers, customers, and managers.
• Sending out parts to customers and engineers.
• Daily communications with customers both internal and external.
• Handling incoming customer enquiries by telephone and email.
• Ensuring priority customer calls are raised correctly.
• Liaising with customers to advise site attendance.

Skills

Strong communicator

Scheduling experience

Customer service

Job description

Due to continued growth, we are looking for an Engineer Dispatcher to work as part of a developing team to deliver world class customer care, ensuring at all times we are achieving both company targets and a high level of customer satisfaction, demonstrating at all times our company values.

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to our customers.

With unrivalled expertise in filtered boiling, chilled and sparkling water, Zip Water is known globally for being home to the world's most advanced drinking water systems.

Joining Zip Water, gives you the opportunity to support our global team to improve the environment by removing single use plastics across UK Businesses.

• Are you a strong communicator, looking for a new challenge?
• Do you enjoy working in a face paced environment?
• Have you previously worked in a scheduling or coordination role?

If so, we would love to hear from you!

Main duties:

• Scheduling repair and planned maintenance visits for the engineers, booking appointments and managing their diaries
• Liaising with engineers, customers, and managers
• Sending out parts to customers and engineers
• Daily communications with customers internal and external
• Dealing with incoming customer enquiries both by telephone and email
• Ensure priority customer calls are raised correctly
• Liaise with customers to advise them of site attendance
• General Data Entry
• Actively seek to achieve all service levels

The ideal candidate will have an excellent telephone manner and good interpersonal skills. You will have the ability to work as part of a team to achieve shared objectives and goals as well as have a personable and friendly nature, confident and forward thinking.

You will be very customer service orientated, and have high attention to detail, capable of balancing various tasks throughout the day and prioritising your workload.

Benefits:

• 25 days annual leave + bank holidays
• Company Sick Pay (after qualifying period)
• We offer a fun and lively atmosphere and casual dress code
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work
• Full training and continuous support with your team
• Modern canteen and break "chill out" areas
• There's onsite parking - we have plenty of space!!
• Cycle to Work scheme available
• A market leading company pension
• Holiday purchase scheme
• Life insurance
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Well-being programs - your well-being is important to us
• Access to on-going learning and development with our online learning platform